• 1-(800) 510-9053
  • 1-(415) 259-6503

Analyzing Help Desk Outsourcing Trends

The History of Outsourcing

Outsourcing in India began in 1990s. It all started with outsourcing of medical transcription services and its successful implementation. This kicked off the outsourcing of help desk services too that would rank second if we are to list all the business domains that augmented business process outsourcing in India.

However, the real upsurge in outsourcing trends happened in the late 1990s when the government of India declared radical polices and directives for the emerging segments such as information technology and telecommunications. This progressive reform augmented a rapid growth in these two sectors that helped the outsourcing companies to provide efficient and quality help desk services to global clients.

The Current Outsourcing Trends

If we look at the current state of help desk outsourcing, we can notice that this industry is still growing speedily impelling high requirement of superlative quality customer care and support services. The current growth rate of the outsourcing industry is reported nearly 60-70% each year. It has become mandatory for businesses to ensure complete customer satisfaction for building a successful enterprise in the long run thus propelling them to turn towards help desk outsourcing services.

The major clients being the US and the UK, European countries too are now forced to outsource their offshore services to Asian countries such as India. Australia too is looking to outsource the help desk services. Out of the nine Asia Pacific countries, Gartner reports India as a global leader in revenue.

Traditionally, cost benefit, efficient service and large scale economies have propelled business to outsource their help desk services to India. The globalization of business process outsourcing services is expected to benefit organizations by providing standardized systems and processes that are accepted globally, irrespective of the size, location and industry.

Read More Articles ..

More Articles..



Related Posts

  • 71
    Outsourcing Newsletter: December 2008 sharing news, trends, opinions and insights OUTSOURCING SERVICES SPOTLIGHT Analyzing Help Desk Outsourcing Trends After medical transcription, the second position would probably go to help desk outsourcing, if the task were to make a chronological list of business domains that were added from the time the…
    Tags: outsourcing
  • 47
        Outsourcing Newsletter: January 2009 sharing news, trends, opinions and insights OUTSOURCING SERVICES SPOTLIGHT Technical Support Services Outsourcing Is Still The Right Choice Due to prevailing recessionary trends, critics are working overtime to spell doom for fast growing businesses such as technical support services outsourcing... When Telemarketing Services Outsourcing…
    Tags: outsourcing
  • 30
    In most cases, when insurance business process outsourcing plans are being finalized, businesses usually face resistance from organizational members. And that’s not all that surprising because the general perception surrounding insurance process outsourcing is that it is nothing more than an effective downsizing utility. It appears that a few businesses in the…
    Tags: outsourcing
  • c-icon

  • iso-9001-logo-small

  • iso-27001-logo-small

  • c-icon4

Telegenisys Inc. © Copyright 1999-2017 All Rights Reserved             Privacy Policy  |  Site Map