Telegenisys

We’ve added a quickstart guide to publishing on the Kindle platform using the OpenOffice suite. Amazon’s own guide covers MS Word, but leaves out many critical steps.

Both The Economist and Everest Group report that while outsourcing activity is down from the United States, the big economies of Europe are picking up the slack.

Part of this is due to economic problems in the USA, but a large part of it involves reducing the size and scope of the outsourcing deals. As The Economist writes: “Companies are forming relationships with several outsourcers, rather than putting all their eggs in few baskets. They are signing shorter contracts, too. But still, they need to think harder about what is their core business, and what is peripheral.”

Telegenisys has always avoided these mega deals. While this means that we’ve missed the bubble of overhyped do-everything deals, we’re also clear of the bursting of this bubble. We’re not looking to do everything our clients do. If we took over your core business it wouldn’t be outsourcing anymore.

What we stress is that our clients have already created something. They’ve have their business processes, market share, infrastructure and employees. What we do is plug in our smart mix of technology and manpower like a turbo supercharger onto your existing engine. If you have highly paid and highly skilled workers, let us take the grunt work away from them so they can be more productive at their real jobs. If you have a seasonal load then bring us in for a few months a year, instead of going through the trouble to find space and the people to fill them. That’s what we do. We take up the load and provide that extra horsepower so you can focus on driving your business to success.

Lockheed Martin confirms attack on its IT network

Lockheed Martin and RSA are serious players in network security. If they can be hit then your company can be hit. How then can outsourcing lower your risks instead of increasing them?

We have been very serious about network security at Telegenisys ever since our founding in 1994. We don’t have any SecurID tokens of the kind that were used in this attack. We don’t just blindly accept RSA’s word that their systems are totally secure so we should just trust them, because they’re not. We don’t have roving access. When our employees are on the job then they are in our secure facilities. That way we don’t have to worry about the security of home office PCs, because these are not part of our solutions.

And we do point to point connections using tried and true technologies, triple DES and IP restrictions. We are worried about quantum computer attacks, but we don’t think the currently offered solutions have been subjected to enough public scrutiny to be worth implementing. So if your security solution is only secure until the minute that somebody discovers how you do it, then don’t call us, we’re not interested.

The United States military has long been a leader in innovation, especially in medical care, but it seems that Veterans Affairs may be leading Department of Defense towards non-proprietary health record software.

Telegenisys was founded back in 1994 for the task of linking legacy systems into customer focused business processes and we hope that just like with the Internet, jet engines and digital photography, the benefits of military innovation will be quickly copied in the commercial sector.

Of course even when you do get systems that handle the new standard, you will still have vast piles of old format records and old format legacy systems. Which is exactly the kind of work Telegenisys does every day.

Patrick Gougeon writes in the Financial Times “Outsourcing, a key
aspect of globalisation and the root of major organisational changes,
is now recognised as an aggravating factor of companies’ ability to
manage risk well. The practice results in the direct segmentation of
processes and in information asymmetry, diluting risk along the value
chain and making risk control more difficult.”

That is the Christmas Tree Lights model of outsourcing. Long ago Christmas Tree Lights were wired so that if any of the lights along the string failed then the entire string failed to light up. Figuring out which light was faulty simply required replacing every single light in the chain in turn to see which one was the problem. Fortunately most brands are not wired like that any more so why not do the same for your company?

Setting up parallel processes for real time tasks enables you to keep faith with your customers in spite of failures. What you need is a flexible partner who understands risk and is able to adapt in real
time to keep your processes running. And that’s exactly what Telegenisys has been doing for over a decade.