Telegenisys

Both The Economist and Everest Group report that while outsourcing activity is down from the United States, the big economies of Europe are picking up the slack.

Part of this is due to economic problems in the USA, but a large part of it involves reducing the size and scope of the outsourcing deals. As The Economist writes: “Companies are forming relationships with several outsourcers, rather than putting all their eggs in few baskets. They are signing shorter contracts, too. But still, they need to think harder about what is their core business, and what is peripheral.”

Telegenisys has always avoided these mega deals. While this means that we’ve missed the bubble of overhyped do-everything deals, we’re also clear of the bursting of this bubble. We’re not looking to do everything our clients do. If we took over your core business it wouldn’t be outsourcing anymore.

What we stress is that our clients have already created something. They’ve have their business processes, market share, infrastructure and employees. What we do is plug in our smart mix of technology and manpower like a turbo supercharger onto your existing engine. If you have highly paid and highly skilled workers, let us take the grunt work away from them so they can be more productive at their real jobs. If you have a seasonal load then bring us in for a few months a year, instead of going through the trouble to find space and the people to fill them. That’s what we do. We take up the load and provide that extra horsepower so you can focus on driving your business to success.

Virginia Llewellyn, Electronic Discovery Best Practices, 10 RICH. J.L. &TECH. 51 (2004)

Whether or not defendant’s counsel intentionally misled
plaintiffs, counsel’s inquiries about defendant’s computer
capacity were certainly deficient …

Let’s help you avoid the costs that are sure to follow any such court chastisement. At Telegenisys, Inc., we have been training world class data base administrators since 1994. We can apply our skills to select exactly the information subpoenaed by a court of law and in a format that aggregates out the personal information of uninvolved third parties.

The only thing worse than providing too little information is to provide too much. Let us help you with our sixteen years of database administration experience.

sales@telegenisys.com

Gartner has predicted that tablets will outsell PCs in 2011. As a Knowledge Process Outsource (KPO) provider and iPad developer, Telegenisys expects to leverage tablets both inside and outside of our client offices.

Tablets (and smaller devices such as smart phones and pods) can be carried around a work site, such as by a nurse in a hospital. These mobile intranet and VPN access devices will require business specific apps and back office knowledge workers to offload clerical process so that the client’s mobile workforce can remain focused on their primary tasks.

Tablets in the hands of the general public and client customers will also require apps in order to connect into client processes and through these to remote knowledge workers.

The increased sales of tablet devices will enlarge the pool of both employees and customers who both expect app delivered access and are increasingly skilled at using such apps.

Bank Systems and Technology writes:

Vendors have now begun offering on-demand procurement tools, which do not involve software for purchase but are accessible via a secured web link. On-demand offerings thus involve low cost of ownership, fast start-up/implementation, and generally quick ROI, the report states.

Telegenisys has been using secure web portals since the nineties. The LAMP technology lets us quickly put together systems where our agents and clients can coordinate in real time. In the past few years we’ve added telephony integration so that the agent has a single login to gather and update information that also keeps track of the calls they’ve made for the project.

While the 2Q10 Global TPI Index shows a 13 decline in the global outsourcing market over the past year, it does indicate impressive gains for outsourcing in the Travel, Transportation and Hospitality industry.

As Telegenisys has been supporting this industry from day one we are well placed to grow along with this market segment.