Dilip R Vellodi interview at rediff includes an interesting point. “Currently, over 84% of our revenues come from F1000 space.” Does Sutherland Global Services not have a focus to serve small and medium sized companies?
As the saying goes – “extraordinary times require extraordinary measures”, it has become imperative for businesses that they buckle-up their seat belts and get ready for the bumpy ride ahead. With recessionary forces tightening their grip every passing day, businesses need to respond more aggressively then ever, especially if they want to overcome recessionary forces, ensure their survival and emerge a winner. Something like that is certainly difficult to achieve, but businesses need to understand that things can be made easier simply by choosing B2B telemarketing services outsourcing. Here’s how.
Ensuring business growth holds the key to survival and success :
Large scale layoffs, production cuts, project cancellations, etc. are signs that reflect today’s uncertain times. Ensuring business growth has become extremely difficult, but since growth is vitally necessary for survival and success, businesses need to choose time-tested techniques such as B2B telemarketing services outsourcing. Things can be made a lot easier with B2B telemarketing services outsourcing because B2B telemarketing firms have all the right talent, skills and resources, as is necessary for generating high-quality business to business leads. Strategic business deals with suppliers, creditors and retailers will make it easier for businesses to achieve targeted growth objectives.
Reducing operational costs has acquired greater significance :
Businesses have always felt the need to reduce operational costs, but the same has become almost mandatory in today’s uncertain times. B2B telemarketing services outsourcing can help since B2B telemarketing firms have locational advantages that automatically reduce operational costs. Since quality is not compromised, businesses can always expect to have access to high-quality business to business leads and that too without having to invest anything additional.
Critical advantages enabled by B2B telemarketing services outsourcing firms will help businesses create more competitive products and services for their target markets. Increased sales and greater customer satisfaction will then be the likely fallout, something that will help neutralize the adverse affects of prevailing recessionary trends. As compared to their competitors, businesses that choose B2B telemarketing services outsourcing, thus stand a better chance of surviving the onslaught and emerging a winner.
Quality management methodologies such as Six Sigma have gained universal applicability and most businesses today consider it as the last word in quality assurance. Applicable for almost all types of business processes, the basic premise of six sigma is to achieve a quality benchmark scenario wherein the total number of defects does not exceed 3.4 parts per million opportunities that might exist for such defects to occur.
Such high quality levels may be adequate for all businesses, but for medical records retrieval outsourcing firms, its just a stepping stone. Even small errors in medical records can result in life and death issues or create financial liabilities, something that medical records retrieval outsourcing firms understand very well. That’s why quality benchmarks as prescribed by popular methodologies such as six sigma are not binding on medical records retrieval outsourcing firms who always strive to better their own performance.
For bettering six sigma quality benchmarks and even more so for ensuring error free operations, medical records retrieval outsourcing firms have increased their focus on the deployment of the latest technological tools and systems. These systems help because as opposed to human endeavor, they can work tirelessly and produce highly accurate results. When combined with irreplaceable human skills and expertise, these systems help medical records retrieval outsourcing firms achieve and deliver the highest levels of quality and efficiency.
In an effort to provide top quality medical records retrieval outsourcing services, implementing and sustaining industry standards in Quality Assurance (QA) has also become the primary focus area for most medical records retrieval outsourcing firms. Here also, these firms are combining the merits of advanced technologies and human skills for achieving the best possible results. Use of OCR systems (Optical Character Recognition), heavy duty scanners, high speed FTP data connections etc. provide a glimpse of the important role played by technology.
In spite of the prevailing recessionary trends, the medical records retrieval outsourcing industry has managed to sustain its double-digit growth rate. It not only proves the effectiveness of the industry in ensuring error-free operations but also says a lot about the bright future of medical records retrieval outsourcing.
Business competition has increased dramatically in recent times, mainly due to Globalization and the prevailing recessionary trends. However, businesses are still hopeful because they know that effective techniques are available that can be used for turning things around in their favor. One such technique is technical support services outsourcing and businesses know very well how beneficial it can be for them in today’s troubled times.
Businesses understand that customer retention has to be given top priority in recessionary times, something that calls for increased focus on improving customer satisfaction levels. Technical support services outsourcing is a proven technique for ensuring the best possible support services to customers and that’s why it can help turn things around in favor of businesses. Most of the reputable technical support services outsourcing firms provide 24/7 support services, which implies that customers will never have to wait in a queue. These services will help create a natural bond and the right goodwill, which in turn will help ensure that customers do not move over and switch loyalties.
Using technical support services outsourcing, businesses will also be able to make substantial reductions in their overall operational costs. Outsourcing hubs operate from low-cost locales where material and manpower costs are relatively a lot less as compared to that of developed countries. Cost benefits thus achieved are passed on to the client company in the form of low outsourcing service rates and charges. The best part is that the quality of services is still high in spite of the affordable service rates offered by technical support services outsourcing firms. Only highly qualified and trained professionals are given a chance to serve customers, something that helps ensure high-quality technical support services.
Some businesses may hesitate, but they need to realize that their competitor might have already chosen technical support services outsourcing and may have gained a definitive advantage. It is advisable that businesses shed their inhibitions and contact a technical support outsourcing firm today itself to see what all benefits they can get from outsourcing their technical support functions. Making a decision in favor of technical support services outsourcing will then become a lot easier.
The recent terror strike in Mumbai may have specifically targeted the hospitality industry, but even then it is being seen as a wake up call for all other types of industries. Spreading terror and hurting the human spirit are often the primary objectives of sponsors of terrorism and it rarely matters to them specifically which industry or area they target in their ill-gotten quest to succeed in their nefarious designs. Based on all these facts, vulnerable industries such as the call center services outsourcing industry are not willing to let this pass as a one-off event and are instead upgrading security measures that will help fight terror.
For effectively tackling security risks, most call center services outsourcing firms have initiated a slew of measures that include both proactive and post-disaster management strategies. Proactive measures include everything from carrying out background checks of call center professionals to physical checking of bags, vehicles and other personal possessions of each and every individual that enters the business premises. Armed security personnel have also been hired by many call center services outsourcing firms keeping in view the fact that terrorists are often heavily armed and it will take more than baton-wielding guards to stop potential terrorists in their tracks.
Call center services outsourcing firms have also increased their focus on enhancing their post-disaster management preparedness since in spite of the heavy security, there is always that possibility that things may go wrong. Installation of emergency alarm systems and multiple backup systems; building safe getaways, and imparting requisite training to employees are some of the measures initiated by call center services outsourcing firms in order to enhance their post-disaster management preparedness. Bearing all this in mind, it will not be wrong to assume that call center services outsourcing firms are all geared up to fight terror and that they will succeed and continue to provide outsourcing benefits to their clients, just as usual.