Overview

Telegenisys' infrastructure combines state-of-the art facilities with water-tight security to ensure business continuity for our customers. Telegenisys Inc. has invested heavily to ensure an excellent, world-class BPO facility, which caters to the needs of our esteemed clientele.

The salient features of our BPO facility are:

• Call Center registered under the Other Service Provider (OSP) category as defined in NTP'99.
• A well developed work-friendly set up to ensure smooth functioning.
• Ergonomically designed, spacious workstations.
• A dedicated server or router at the location pertaining to the call center.
• Local lease lines from the service provider to the respective server dedicated for this call center at the location.
• Leased line from the IPLC provider to our location.
• Memorandum of Article of Association of the Company.
• Schematic diagram of the call center layout with equipment details.
• Foreign clients and their details.

Our technological capabilities comprise of: IVR systems

• Bandwidth Managers in redundant configuration.
• Routers and Data Switches from Cisco with built in redundancies.
• Servers from Compaq in redundant configuration. Softwares from Microsoft.
• Call recording solutions.
• Redundant Local Area Network.
• UPS and Generator Backup.
• International Private Leased Circuit.
• Carrier VSNL/MCI on US Half Circuit.
• Data Leased Line with ISDN backup for Internet Connectivity.
• MVIP- Multi Vendor Integration Protocol telecommunications bus or the SCSA Bus and highly reliable systems architecture to deploy productive systems.

• Routers : A CISCO made SOHO used to route the traffic in proper channel over a WAN link.
• MCK PBX Gateway : A device used to connect the Norstar T1 EPBX ext to branch office. This supports maximum 12 lines. The voice quality is near toll free.
• Extender 6000 : This device is connected in the branch office (call center in India) over a lease line to the main office. At the other end, it may have a PBX gateway or an EXTENDER6000. It has a capacity of maximum 8 lines.
• HDSL modems : It is a modem, which works on Lease Line. This is located in call center to terminate one end of Lease Line.
• CSU / DSU : A modem used in US office to terminate the Lease Line at that end.
• Norstar Phones : These are digital phones, which are used as TDM.

Using advanced infrastructure, Telegenisys Inc. is able to provide a comprehensive range of business process outsourcing services that include everything from call center services to B2C & B2B telemarketing, data entry & data conversion, web promotion, content development, accounting and financial services, tax consultancy, medical records retrieval, market research, database creations, document scanning & sorting, infomercial sales services, insurance claims and many more.