Technical support services outsourcing is still the right choice
Technical support services outsourcing is still the right choice
August 26, 2009
Due to prevailing recessionary trends, critics are working overtime to spell doom for fast growing businesses such as technical support services outsourcing. They may not be completely wrong when they say that demand for technical support services outsourcing might wane in the near future, but what they apparently fail to realize is the silver lining. They have somehow chosen to ignore the fact that as recession deepens, businesses will become even more inclined towards deploying cost cutting measures such as technical support services outsourcing.
Customer retention will also become a top priority for businesses when recessionary trends intensify and since it is a proven fact that technical support services outsourcing helps improve customer satisfaction levels, it turns out that all of the doomsday talk about technical support services outsourcing is no more than an emotional outburst on part of the naysayers.
While it is true that the fall of giants such as lehman brothers, bear stearns, freddie mac, fannie mae, merryl lynch, wamu and others has adversely affected some specific sectors such as it and finance, its overall effect on the technical support services outsourcing industry has only been marginal. A reason for this may be the increased participation of aspiring small & medium enterprises (smes), who now view the prevailing financial crisis as an opportunity to fill in the void created by large businesses such as lehman bros. Most of these smes are working hard to make it big and in doing so, more of them are now choosing time-tested techniques such as technical support services outsourcing.
Critics may still disagree, but the truth is that the technical support services outsourcing. industry is all set to play a greater role in the emerging economic setup. Reports about huge layoffs in the technical support services outsourcing industry is missing entirely, something which clearly shows that the industry remains to be immune and is still the right choice for businesses.