This privacy notice discloses the privacy practices of Telegenisys Inc. including our websites including This privacy notice applies to all personal information collected by our company, including this website. It is intended to inform you, the reader, of the following:

  • What personally identifiable information is collected through all means including our website and how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security procedures in place to protect the misuse of your information.
  • How you can correct any inaccuracies in the information.

Electronic Communications

When you visit the Telegenisys Family Medical Records Portal or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail, telephone calls or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide you electronically satisfy any legal requirements that such communications are in writing.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this website. We only have access to collect information that you voluntarily give via form submissions, web browser cookies, other web browser interactions, email or other direct contact from you. We will not sell, rent or share this information to any other entity other than as required to reach persons who have requested contact, to improve our web presence and other operations and to comply with lawful requests from law enforcement agencies.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Retention of Medical Record Request Information

We will delete from our systems all personal health information of yours including patient details, providers seen, and medical records retrieved within thirty business days of our last communication with you. We will never share this information with any third parties for any purpose other than processing your medical record requests. Please download and secure all such information before it expires from our site as we will be unable to restore it for you after that point.

Shared Invitation Numbers

A partner of ours may have provided you with a Shared Invitation Number to act as a voucher for our services. They are paying for your use of our services and as such we must report to them the costs involved. We only become aware that a Shared Invitation Number has been provided to you when you present it to us. We will check that the number is of a valid format for the partner in question, but we will receive no other information from our partner other that the number. Telegenisys Inc. provides regular reports to our partners that detail the costs and statuses of record requests by Shared Invitation Number. These reports do not include any patient or record provider details.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via our email address, our phone number: +1 (800)510-9043 or via the web form at in these requests you may request to:

  • See what data we have about you if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information, that information is encrypted at your browser and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Your access to our website generates entries in our web server logs that identify the Internet Address (or IP number) of the gateway you used to access our site (for example the external address of a cable modem) and the pages accessed. We use this information only to improve the operations of our website and retain the records for only one month. We can delete these records earlier at your request.

HTTP Cookies

Your visit to our website is tracked by HTTP Cookies set by our web server and other systems. These extend the usual information your web browser sends on every web request (including your IP address and browser details) to allow your web sessions to be tracked between sessions on our website and between websites.

We only use HTTP Cookies to improve the functionality of our website and in aggregate to improve our marketing efforts by better understanding visitor performance and therefore how to better serve our customers and the general public.

If you do not wish to receive cookies from ours or other websites you may set your browser settings to refuse these. This may cause unintended results from ours or other websites. Here is an article that we found helpful on this topic, but we can not vouch for its completeness or accuracy.

Contact Us

If you feel that we are not abiding by this privacy policy, you should contact us immediately via our email address, our phone number: +1 (800)510-9043 or via the web form at

We would like to thank for helping to provide material for this privacy policy.

Privacy Policy