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Medical Records Retrieval – Outsourcing Calls For Error Free Operations


Quality management methodologies such as Six Sigma have gained universal applicability and most businesses today consider it as the last word in quality assurance. Applicable for almost all types of business processes, the basic premise of six sigma is to achieve a quality benchmark scenario wherein the total number of defects does not exceed 3.4 parts per million opportunities that might exist for such defects to occur. Such high quality levels may be adequate for all businesses, but for medical records retrieval outsourcing services firms, its just a stepping stone.

Even small errors in medical records can result in life and death issues or create financial liabilities, something that medical records retrieval outsourcing firms understand very well. That’s why quality benchmarks as prescribed by popular methodologies such as six sigma are not binding on medical records retrieval outsourcing firms who always strive to better their own performance.

Latest technological tools have assisted medical records retrieval services firms.

For bettering six sigma quality benchmarks and even more so for ensuring error free operations, medical records retrieval outsourcing firms have increased their focus on the deployment of the latest technological tools and systems. These systems help because as opposed to human endeavor, they can work tirelessly and produce highly accurate results. When combined with irreplaceable human skills and expertise, these systems help medical records retrieval outsourcing firms achieve and deliver the highest levels of quality and efficiency.

In an effort to provide top quality medical records retrieval services, implementing and sustaining industry standards in Quality Assurance (QA) has also become the primary focus area for most medical records retrieval outsourcing firms. Here also, these firms are combining the merits of advanced technologies and human skills for achieving the best possible results. Use of OCR systems (Optical Character Recognition), heavy duty scanners, high speed FTP data connections etc. provide a glimpse of the important role played by technology.

In spite of the prevailing recessionary trends, the medical records retrieval outsourcing industry has managed to sustain its double-digit growth rate. It not only proves the effectiveness of the industry in ensuring error-free operations but also says a lot about the bright future of medical records retrieval outsourcing.

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