For businesses worldwide, India‘s outsourcing companies are currently the preferred choice for almost all types of outsourcing projects such as customer care & support, B2B & B2C telemarketing, web promotion, content development, accounting and financial services, tax consultancy, medical records retrieval, market research, Data Creation and Management, document scanning & sorting, infomercial sales services, insurance claims and many more.
There are many reasons as to why India’s outsourcing companies are currently preferred over outsourcing companies based in other countries, but if we were to talk about the primary reasons, it would most likely include the ability of Indian-based outsourcing companies to deliver wide ranging benefits such as cost savings, efficiency improvements, quality upgrades and process value addition.
Outsourcing companies in India were the first that started providing outsourcing services and over the years they have acquired high-level skills, expertise, and domain experience, factors that provide these companies a natural edge over competitors.
Apart from soft skills, these companies have also invested heavily in developing the requisite infrastructure, which includes everything from business premises, to computer terminals, telecommunications systems, always-on web servers, databases, and advanced IT systems.
All this naturally helps in improving quality, efficiency and accuracy of services offered, something that every client would like to have after having made the outsourcing decision. Through word-of-mouth publicity and referrals, the above factors help in generating more business for outsourcing companies based in India.
In spite of the subprime crisis, outsourcing companies in India are still registering double-digit growth rates, the average being an astounding 25%. That is enough to prove the competitiveness of India‘s outsourcing companies and also explains why they are preferred by businesses worldwide.