Business Process Outsourcing Simplified
Try out our exceptional success definition of virtually any business process. Our ISO standards for process quality and security ensure remote team success using systematic documentation of each process, followed by monitoring success metrics of the business process. You can count on the Telegenisys team fully integrating with clients own teams and collaborating seamlessly for successful results every time.
Business Process Outsourcing
Business is evolving from work anywhere to work everywhere. Take advantage of more educated, more experienced, easy-to-staff remote teams that stand ready to achieve collaborative success.
Outsourcing To India | 2022 Definitive Guide is now available.
- Why outsource?
- Readiness & risk mitigation
- ROI calculator
- Collaboration tools
- RFI / RFP process
- Due diligence
- Governance & monitoring
- Service level agreements
Link to join our outsourcing blog.
Our clients use us for:
- Record retrieval for litigation support
- APS Retrievals for Insurance
- Retrospective (IRB compliant) record retrieval for Pharma
- Chart Retrieval for healthcare patient intake
- Data retrieval for HEDIS audit support
Our team often reports on developments
- How COVID19 pandemic is affecting retrieval
- Find missing records using our medical analytics tools.
- Find and expose conflicting provider opinions.
- Understand obscure medical terms through our reference engine.
- Rapid software-assisted medical chronology reports.
Our blog is here
ISO Compliant Data Entry
HIPAA Compliance means the very highest quality and data security standards. Our third-party audits and ISO certified procedures translate into precision for over 60,000 medical work units per month.
Data entry to us means defining work well, doing it rapidly and with precision. Some team SLAs require real time collaboration with overseas teams. Our systems are mature, effective, secure and deliver on our byline of “Service Excellence”.
Customer support services
Exceptionally customized, friendly, and responsive customer service detailed shift reporting. Try our daily quality metrics to ensure your customers are happy and thankful for your support. All our support staff is trained for multi-channel support.
- Web call through customer headphone
- Call center Links that dial into customer queues
- Social Media
- Fax & postal mail
Medical practice support calls for compassionate, caring yet precision support. Managing inbound fax queues, patient intake and practitioner assignments, lab and medical report data extraction, patient insurance pre-approvals, scheduling, billing and billing audits, revenue cycle management are just some of the areas where we support healthcare practices. Our systems are customized secure and reliable. Our service is legendary.
Medical records services
Easy to visualize medical referencing is our goal. We produce Medical chronologies , summaries, abstracts, Custom data extracts and a wider variety of reports for legal, insurance, pharma, healthcare, and research. From genomics to life expectancy our work with medical records is precise and our software-assisted services are unparalleled. Enter a new world that allows you to navigate medical records with ease.
Demand generation services
Sales professionals help B2B campaigns through contact discovery, lead generation, appointment setting and inbound sales support. Sales support is systematic and designed to drive results. Our analysts examine calls in 10 second increments to determine the effectiveness of all communication.Inbound sales support is omni-channel and drastically simplifies sales assistance opening up channels clients prefer rather than guiding their behavior. Talk to us about driving success for you.
Media analytics & data extraction
Telegenisys works for the worlds largest unified TV intelligence network to monitor broadcasts for their clients. Understanding paid and earned impact of media coverage requires media analytics. Our teams help monitor media coverage of events. We examine coverage for both earned and paid media so our clients services are able to generate true ROI of initiatives. Timely precision to exacting standards is what we do.
GIS and traffic engineering support
Video, high resolution satellite images, drone and aircraft video provide the input for our precision data extraction service.Our teams have geo-mapped highway lanes of the entire US interstate network and most cities and suburbs. Our group frequently helps States examine traffic at congestion points for roadwork plan evaluations.
Precision team outsourcing is what engineering groups can expect from our teams.
Telegenisys was founded in 1994 to provide technology services and support, delivering superior results with value, precision, and reliability. No matter what the business process, Telegenisys is ISO certified to identify client relevant performance elements including, quality, security, and productivity, to develop an outsourcing model that works durably. In 2006 Telegenisys started serving the insurance and healthcare sectors. It has developed a mature service delivery model to deliver NEAR ZERO DEFECTS. Each employee at Telegenisys signs a ZERO DEFECTS pledge.
Each year Telegenisys is externally audited to ensure data privacy through its HIPAA compliance audit. Telegenisys processes comply with and are certified ISO9001 and ISO27001 compliant…
Our medical support unit organizes and summarizes medical records, enters lab reports, routes fax communication, examines HIPAA compliance of medical requests and manages complex databases. Our Image analysis unit extracts data from satellite, aircraft and drone video to develop data models for earth surface features and traffic engineering. What ever we touch we drive results.
Visualize medical record developments
VMR now incorporates the ability to add custom data probes. By using key terms medical review teams can add to the VMR medical database. The output of these deep probe terms can be focused on sections of the medical record or the entire record. These terms are already being used to detect symptoms and relevant data connected with Canavan disease research and in life expectancy sciences, and legal chronology terms to identify trauma treatments.
Natural history study retrospective data
Adding retrospective data to natural history studies improves the outcomes of pre-clinical trial research. Telegenisys is participating in Canavan Natural History Study to improve research data for study sites participating in this study.
Telegenisys collects medical records and generates a medical record data reference available in a database to data extraction teams. These medical databases can easily extend patient tracking into the clinical trial stage by adding to record timelines and updating the medical database we produce.
Life expectancy database
Telegenisys released the beta version of its life expectancy underwriting data probes. Having worked for years in creating life expectancy abstracts the need for a custom dataset that included ratable conditions can comorbidities became clear.
These data probes allow underwriters to move faster through the medical record by viewing the full chronology of each ratable condition mentioned in the record. Thousands of pages of the medical record are reduced into ratable condition chronologies with an additional layer of co-morbidities for quick analysis.
Over 68,000 medical records requests processed per month
Database cleaning : Update contact information when people move
When you need to reach people who have moved, Telegenisys can help. For many companies with large customer databases Telegenisys locates contact information for people who have recently moved so they can remain valuable customers.
Telegenisys Geo codes lanes on more than 50,000 miles of US highways.
Telegenisys has been remarkable to work with! They are a professional, organized, and responsible team who always gets the work done efficiently and effectively. They helped support our business by cleaning and organizing medical records, allowing us to optimize our workflows for better and faster service.
Telegenisys is our preferred partner in the Underwriting area. They provide medical abstracts which enables our underwriting team to make accurate and informed decisions.
Since we first started our contract in April 2018, we have significantly expanded the team at Telegenisys. Given our positive experience with them, we highly recommend Telegenisys as a partner to support your business.
Your whole team quickly overcame our hesitancy with good communication skills and patience in onboarding us as a client. We found your friendly service to be efficient and reliable in delivering high quality medical record reviews. Telegenisys provided secure portals with the upmost care insuring client confidentiality and HIPAA privacy. The medical review was “spot on” both fast and efficient. We will gladly recommend you to others.
I am the director of marketing and technology for Hoag Real estate in Portland Oregon. Recently we underwent a major move, during which we had to migrate several large business process from one software to another. We hired Telegenisys to assist us with several of the data entry/migration aspects of this process. They went above and beyond to assist us with the process, as well as coming in with a very reasonable quote for the services we required. We will definitely be using Mega Interactive/Telegenisys again!
Telegenisys delivers valuable and actionable information time after time. Their approach to support is steadfast around being consistent, accurate, responsive to needs and timely. I am completely satisfied with our relationship with Telegenisys and what they bring to the table. Telegenisys has proven to be an invaluable resource to our Office of the CEO, Research, Sales and Marketing organizations.
I recommend without hesitation that you consider Telegenisys for any of your communication or marketing needs. Telegenisys , has been simply superb in his communication and execution of our telemarketing plan. Indeed, I often remark to business associates how Telegenisys is usually several steps ahead of my own planning and is helping to grow our business, so to speak.
“has outsourced three activities to Telegenisys. These activities are data entry, medical records collection and chronological sorting of medical records.
For these processes. Telegenisys provides detailed, accurate and timely reports to XXX for each deliverable and meets its SLA commitments for production and quality. XXX is very pleased with the service Telegenisys continues to provide us in each of these three operations areas. The Telegenisys team is responsive proactive and professional. We consider this relationship a true asset to our team and we look forward to our continued work together.
Telegenisys HIPAA client audit positive findings
- Mature privacy programs which include HIPAA/HITECH
- Training on privacy and security
- Policies and procedures for both IT and physical security.
We are looking forward to continuing our working relationship with Telegenisys.
Telegenisys provided us with high quality web content on a variety of topics including travel, consumer products, health and business. They followed all of our specifications, were very flexible regarding our changing requirements, and were always professional and courteous.