Accurate data entry solution

Outsource data entry solutions

The insurance carriers who demand one-hour turnarounds for handling data entry and compliance checks depend on telegenisys’s queue management system. We isolate mission-critical work from lower priority work giving us the ability to rapidly retarget teams to ensure sla compliance for all work queues. Developing such priority management systems allows us to repurpose our work teams based on changing rules and priorities of our clients.

Outsource data entry solutions

The insurance carriers who demand one-hour turnarounds for handling data entry and compliance checks depend on telegenisys’s queue management system. We isolate mission-critical work from lower priority work giving us the ability to rapidly retarget teams to ensure sla compliance for all work queues. Developing such priority management systems allows us to repurpose our work teams based on changing rules and priorities of our clients.

To maintain team performance telegenisys hires only after extensive candidate testing. Accuracy requirements demand 100 % audit of work as new workers start handling queues. This process evolves to peer management and spot audits by subject matter experts until telegenisys is absolutely sure that a caseworker has the presence to ensure accuracy and speed. After that, the new employee enters the standard quality assurance system.

Telegenisys deploys quality assurance as a layered process that requires all executives involved to personally test the quality of work. Every client escalation is considered in performance reviews that happen weekly. This measures the pulse on the accuracy of data flowing through our system.

Each caseworker is measured based on accuracy, speed, and responsiveness to our internal priority system. As a result of consistent review layers, telegenisys was able to reduce the case reject rate from 6.8 % to less than 3 %. This means our clients have less case management to do and we are able to deliver more value.

Hipaa compliant data entry

Telegenisys developed hipaa compliance checklists early in the process and over the first three years moved to an external audit of the hipaa compliance process. Our privacy officer ensures frequent and exhaustive audits of hipaa compliance. The system we have designed is based on awareness training, procedure development, compliance monitoring and exception reporting. Systematizing the process has allowed us to extend our accounting audit process to cover hipaa elements. This integrates the process of delivering quality with speed.

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Testimonials

Caleb K- Director of marketing & technology, real estate company

I am the director of Marketing and Technology for Hoag Real Estate in Portland Oregon. Recently we underwent a major move, during which we had to migrate several large business process from one software to another. We hired Telegenisys to assist us with several of the data entry/migration aspects of this process. They went above and beyond to assist us with the process, as well as coming in with a very reasonable quote for the services we required. We will definitely be using Mega Interactive/Telegenisys again!

Ken L - Enterprise Marketing Manager , Software & Services Company

Telegenisys delivers valuable and actionable information time after time. Their approach to support is steadfast around being consistent, accurate, responsive to needs and timely. I am completely satisfied with our relationship with Telegenisys and what they bring to the table. Telegenisys has proven to be an invaluable resource to our Office of the CEO, Research, Sales and Marketing organizations.

Ivan H - Owner, Education Services Company

I recommend without hesitation that you consider Telegenisys for any of your communication or marketing needs. Telegenisys, has been simply superb in his communication and execution of our telemarketing plan. Indeed, I often remark to business associates how Telegenisys is usually several steps ahead of my own planning and is helping to grow our business, so to speak.

Credentials

Highly regarded, TOP rated

Our clients are delighted because we count our success one project at a time. Each task is vitally important to us and we do meticulous precision work.

Commitment to security

Each year Telegenisys undergoes a third-party audit of its security procedures. Our clients expect zero defects delivered using mature management processes. For decades we have delivered consistent durable results.

Commitment to quality

Each year Telegenisys undergoes a third-party audit of its quality control procedures. Our clients expect zero defects delivered using mature management processes. For decades we have delivered consistent durable results. And as for finding a reputable overseas firm with whom to have that relationship, in my opinion, there is no reason to look farther than Telegenisys. You’ve already found – if not the best – then certainly one of the best!

Commitment to privacy

Each year Telegenisys undergoes a third-party audit of its HIPAA (Health Insurance Portability and Accountability Act that was passed by Congress in 1996) procedures. For over a decade we have worked on protected health information without incident.

Solutions

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It’s easy to contact us by web chat at the bottom right of every page. or click on the contact us page above. If you prefer you can just reach us at 1- (707) 377-3799 toll free in the US.

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