Customer support

Customer Service Outsourcing
Telegenisys provides full cycle product support so that consumers make cost effective and correct use of products. Our services can include planning, purchase, installation, training, troubleshooting, maintenance, upgrading and phasing out the product and support desk. We use automation that wraps around the caring attitude of our professionals.

We can help plan automated support to make our services more cost effective and can develop knowledge base materials that will reduce or prepare customers to achieve better satisfaction from their purchase.
Order input and creation and fulfillment

We automate and support order taking from a holistic point of view. Weather its speak or click we will help create and environment that moves customers along to a sale as expediently as possible. Our array of facilitative services including on page chat support and call me back actions help the customer get to a sale quickly and securely. Call us and we can help you setup or improve your current process.
RMA (Return Merchandise Authorizations) Help Desk

Simple applications are outsourced well. Telegenisys provides a variety of specialized help desks including RMA validation and entry, trouble ticket register and directing of customers to help departments.
Internet order completion support desk

Our order support web interface is page aware and knows what the customer is doing. This gives us specialized tools to help see the customer context live and help them complete their orders according to their specific needs.
Integrated IM/EMAIL/VOICE Support Desk

To optimize resources we often integrate support desk so that there is no slack time between processes and customer response time is optimized. If support procedures are unified / standardized this option works great for such products. Simple products have the highest chance of success in a multi use environment.

Telegenisys works in the industry more than 20 years and offers many more services to know more just, click here.

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Caleb K- Director of Marketing & Technology, Real Estate Company

I am the director of Marketing and Technology for Hoag Real Estate in Portland Oregon. Recently we underwent a major move, during which we had to migrate several large business process from one software to another. We hired Telegenisys to assist us with several of the data entry/migration aspects of this process. They went above and beyond to assist us with the process, as well as coming in with a very reasonable quote for the services we required. We will definitely be using Mega Interactive/Telegenisys again!

Ken L - Enterprise Marketing Manager , Software & Services Company

Telegenisys delivers valuable and actionable information time after time. Their approach to support is steadfast around being consistent, accurate, responsive to needs and timely. I am completely satisfied with our relationship with Telegenisys and what they bring to the table. Telegenisys has proven to be an invaluable resource to our Office of the CEO, Research, Sales and Marketing organizations.

Ivan H - Owner, Education Services Company

I recommend without hesitation that you consider Telegenysis for any of your communication or marketing needs. Telegenysis, has been simply superb in his communication and execution of our telemarketing plan. Indeed, I often remark to business associates how Telegenysis is usually several steps ahead of my own planning and is helping to grow our business, so to speak.


Commitment to security

Each year Telegenisys undergoes a third-party audit of its security procedures. Our clients expect zero defects delivered using mature management processes. For decades we have delivered consistent durable results.

Commitment to quality

Each year Telegenisys undergoes a third-party audit of its quality control procedures. Our clients expect zero defects delivered using mature management processes. For decades we have delivered consistent durable results. And as for finding a reputable overseas firm with whom to have that relationship, in my opinion, there is no reason to look farther than Telegenisys. You’ve already found – if not the best – then certainly one of the best!

Commitment to privacy

Each year Telegenisys undergoes a third-party audit of its HIPAA (Health Insurance Portability and Accountability Act that was passed by Congress in 1996) procedures. For over a decade we have worked on protected health information without incident.


Kick start your project!

It’s easy to contact us by web chat at the bottom right of every page. or click on the contact us page above. If you prefer you can just reach us at 1- (707) 377-3799 toll free in the US.

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After 20 years of experience, we provide you with free articles, white papers, and tools to get it right the first time. We show you how we protect your reputation while delivering consistent durable results.

Customer support

Be delighted by our customization to adjust to your process requirement. We optimize resources we often integrate support desk so that there is no slack time between processes and customer response time is optimized.

We deliver "customer delight". Click here to experience the difference

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Sales hours

7am - 7pm PST

Mailing address

Telegenisys Inc. 5055 Business Center Drive Suite# 108-223 Fairfield, California 94534 USA

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