Technical support outsourcing
Telegenisys realizes that the quality of technical support is an integral part of the product evaluation for a consumer. We consider it a mission-critical function and our own A+ BBB rating show how committed we are to our customers.
We provide a range of services that support technology products such as blue tooth headsets, smart phones, picture frames, media players, software, VOIP phones, and a wide variety of other technical products.
Technical support via voice calls
We offer Installation, Break-Fix, Managed Services, Help Desk and a variety of support solutions for technology products. Our services can be delivered into a Multi-Tiered environment with well coordinated handling of Tier 1, Tier 2 and coordination management for Tier 3 support. We frequently use remote desktop management to provide hands on support. We also support knowledge base creation using youtube movies and walk through.
Email technical support
Right from web site form management to responsiveness tracking we offer a mature email support solution. Using extensive Knowledge bases and standardized response template our professionals respond to 75% or more messages within an hour under normal circumstances. We staff solutions to required responsiveness and have pools to draw from to ensure peak volume management. You can get a rapid and responsive solution from Telegenisys that your clients will come to appreciate you for.
IM / chat technical support
We deploy both our custom chat solutions and well known industry help desks to support your product. You can choose weather the support is sales assistance or product assistance, in either case we promise to exceed your expectations. We study quality one message response at a time not at a complete solution level. You can therefore avoid lack of responsiveness comments from your users.
Knowledgebase creation / Technical writing
We frequently organize or create knowledge bases for new and existing products. Contact us for a quote on doing it for you. We specialize in a walk through and video productions for your clients. With years of experience in technical support writing, we can create better manuals that anticipate client problems and provide supporting off manual media. Contact us for a knowledgeable consultation.
Multi tiered support
We are specialists at Multi-tiered support. We will document support phases and resolutions and peg performance metrics on tier management so that customers are better served. Weather we manage and staff one tier or more you can expect that we will keep focus on customer satisfaction.
Typically we provide:
- Level 1 Technical Support
- Level 2 Technical Support
- Level 3 Escalation Management
Credibility and trust are hard-earned.
See what we have already done to earn yours!
Caleb K- Director of Marketing & Technology, Real Estate Company
I am the director of Marketing and Technology for Hoag Real Estate in Portland Oregon. Recently we underwent a major move, during which we had to migrate several large business process from one software to another. We hired Telegenisys to assist us with several of the data entry/migration aspects of this process. They went above and beyond to assist us with the process, as well as coming in with a very reasonable quote for the services we required. We will definitely be using Mega Interactive/Telegenisys again!
Ken L - Enterprise Marketing Manager , Software & Services Company
Telegenisys delivers valuable and actionable information time after time. Their approach to support is steadfast around being consistent, accurate, responsive to needs and timely. I am completely satisfied with our relationship with Telegenisys and what they bring to the table. Telegenisys has proven to be an invaluable resource to our Office of the CEO, Research, Sales and Marketing organizations.
Ivan H - Owner, Education Services Company
I recommend without hesitation that you consider Telegenysis for any of your communication or marketing needs. Telegenysis, has been simply superb in his communication and execution of our telemarketing plan. Indeed, I often remark to business associates how Telegenysis is usually several steps ahead of my own planning and is helping to grow our business, so to speak.
Each year Telegenisys undergoes a third-party audit of its security procedures. Our clients expect zero defects delivered using mature management processes. For decades we have delivered consistent durable results.
Each year Telegenisys undergoes a third-party audit of its quality control procedures. Our clients expect zero defects delivered using mature management processes. For decades we have delivered consistent durable results. And as for finding a reputable overseas firm with whom to have that relationship, in my opinion, there is no reason to look farther than Telegenisys. You’ve already found – if not the best – then certainly one of the best!
Each year Telegenisys undergoes a third-party audit of its HIPAA (Health Insurance Portability and Accountability Act that was passed by Congress in 1996) procedures. For over a decade we have worked on protected health information without incident.
We make it easy to outsource
After 20 years of experience, we provide you with free articles, white papers, and tools to get it right the first time. We show you how we protect your reputation while delivering consistent durable results.
Be delighted by our customization to adjust to your process requirement. We optimize resources we often integrate support desk so that there is no slack time between processes and customer response time is optimized.