Customer Support

Customer support exists to create positive interactions that improve client satisfaction throughout their experience with the product.

Customer Support

Telegenisys provides full cycle product support so that consumers make cost effective and optimal use of products. Our customer support services may include planning, purchasing, installation, training, troubleshooting, maintenance, upgrading and phasing out a product.

Automation along with Telegenisys’ professional support staff exist to ensure complete client satisfaction. Telegenisys works hard to continually expand knowledge-base materials to assist customers in obtaining optimal satisfaction with the product.

Order Input, Creation and Fulfillment

Telegenisys automates and supports order taking in a variety of ways to offer as much convenience to the client as possible. On-page chat support and call-me-back options assist the customer in making a quick and secure transaction. Contact Telegenisys about how to create or improve your current process and provide a broader set of tools that customers can use.

RMA (Return Merchandise Authorizations) Help Desk

Well documented applications are often outsourced well. Telegenisys is able to provide its clients with a variety of specialized help desks including RMA validation and entry, trouble ticket register, as well as, help desk operators to ensure that customers are directed to the correct technician.

Internet Order Completion Customer Support Desk

The order support web interface implemented by Telegenisys is able to monitor and keep current with what each customer is doing. This capability allows the customer to be offered help in real time according to specific challenges.

Integrated IM/E-mail/Voice Support Desk

To optimize resources, customer support desks are often integrated so that there is no slack time between processes and customer response time is optimized. If support procedures are unified and standardized, this approach works wonderfully for most products that Telegenisys currently supports. Simple products have the highest chance of success in a multi-use environment.