Customer support

Customer support exists to create positive interactions that improve client satisfaction throughout their experience with the product.

Customer support

Telegenisys provides full cycle product support so that consumers make cost effective and optimal use of products. Our customer support services may include planning, purchasing, installation, training, troubleshooting, maintenance, upgrading and phasing out a product.

Automation along with telegenisys’ professional support staff exist to ensure complete client satisfaction. Telegenisys works hard to continually expand knowledge-base materials to assist customers in obtaining optimal satisfaction with the product.

Order input, creation and fulfillment

Telegenisys automates and supports order taking in a variety of ways to offer as much convenience to the client as possible. On-page chat support and call-me-back options assist the customer in making a quick and secure transaction. Contact telegenisys about how to create or improve your current process and provide a broader set of tools that customers can use.

Rma (return merchandise authorizations) help desk

Well documented applications are often outsourced well. Telegenisys is able to provide its clients with a variety of specialized help desks including rma validation and entry, trouble ticket register, as well as, help desk operators to ensure that customers are directed to the correct technician.

Internet order completion customer support desk

The order support web interface implemented by telegenisys is able to monitor and keep current with what each customer is doing. This capability allows the customer to be offered help in real time according to specific challenges.

Integrated im/e-mail/voice support desk

To optimize resources, customer support desks are often integrated so that there is no slack time between processes and customer response time is optimized. If support procedures are unified and standardized, this approach works wonderfully for most products that telegenisys currently supports. Simple products have the highest chance of success in a multi-use environment.

Telegenisys blogs

Telegenisys managers host moderated blogs with updates weekly or more often. We hope you will enjoy our blog streams.
Wages are going up, how is your productivity

Wages are going up, how’s your productivity?

CNN Business reports that wages next year will see their “highest expected annual jump in 15 years,” [1]and this is on top of inflation and interest rate shocks. In order to remain competitive small to medium-sized businesses need to increase the productivity of their...
Recruitment Challenges 2022-scaled

Is it too late to hire new employees in 2022?

The U.S. Small Business Administration, Office of Advocacy reported in June 2022 that private sector employment was only half a million below the level reached before the COVID-19 pandemic. [1] However Katie Bach of the Brookings Institution estimates that as many as...
Traffic analysis and data modelling

Keeping Self-Driving Trucks on the Road

I bicycle a little faster than other people, and that's a big problem for every American. I've opted into Google's Location History tracking on my phone and hence the past trips I've taken show up in Google Maps Timeline. These show the routes I've taken and my means...
outsource to india

Outsourcing to India | 2023 Definitive Guide

2023 Update IMF's Growth Forecast for India and the Role of Investment The International Monetary Fund (IMF) predicts India's growth at 5.9% for FY 2023-24 and an average rate of 6.1% over the next five years. To achieve sustained domestic demand-led growth,...
insurance database append

Insurance database append case study

Often insurance databases become outdated as people move, marry or change status. If they forget to update the insurance company they become difficult to reach. Telegenisys steps in with research that provides accurate data on their updated contact information....
My outsourcing story

More outsourcing in 2013 as companies hold off hardware.

Outsourcing Companies 1 ZDNet - CIOs eye more outsourcing, less hardware in 2013 With the uncertainties in the economy, the expected usual bumpy start for Windows 2008, and the BYOD headaches as the tablet market takes off, almost half of the companies surveyed said...

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