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Telegenisys Blog

Failing to fully meet the regulation can be the difference between success and failure for ruthlessly competitive financial sector. Regulatory compliance is being enforced more strictly than ever before as … Read more

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According to The Mercury News the Santa Clara County courts have faced delays in resolving traffic tickets because clerks are too busy dealing with questions and complaints from confused motorists. … Read more

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The United States Labor Department suggests that businesses can comply with their new overtime rule by “Employers can ensure that workload distribution, time and staffing levels are all managed appropriately … Read more

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We live in an era of advanced medical care. Patient care has been touched upon by technology and the result has been a dramatic improvement in the levels of services. … Read more

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Change is inevitable in any business. Businesses should keep this in mind when they come up with new procedures, processes and strategies. There are changes that might be considered almost … Read more

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Outsourcing your business processes can be a beneficial, yet risky decision. As you cede a portion of your daily operations to another company, the opportunity arises for things to go … Read more

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The Changing Storage Landscape ‘An early-morning fire gutted a section of the Spanish Town Court House, several hundred court documents have been completely destroyed never to be regained.’ This is … Read more

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Costs Associated with Hiring Additional Staff Investopedia estimates that costs associated with hiring a new employee can reach upwards of $70,000. With each new team member you bring on you’ll … Read more

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If you’re an entrepreneur that has taken the plunge and started your own business, congratulations! You have bravely confronted a need and brought your own solution to the table. As … Read more

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The past several years have brought significant change to the world’s financial markets. A growing number of legal restrictions, an increased use of technology, a reduction in revenues along with … Read more

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Competition is fierce in business. If you want to see your customers and clients return time and time again, you’ll need to set your business apart. The company that does … Read more

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It’s no secret that many successful businesses today benefit greatly from the use of business process outsourcing. BPO services providers allow for their clients to focus on their core competencies … Read more

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The first generation of outsourcing involved only the division of work between the client company and the sole source outsourcer. The new model is for process fragmentation, the use of … Read more

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The benefits of business process outsourcing are well documented. Organizations seeking to increase the efficiency and cost effectiveness of their back office processes will contract this work out to third-parties … Read more

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Telegenisys has handled compliance of over 4.2 Million life insurance cases in the last 6 years. It has done this with over 99.99% accuracy and with many clients requiring less … Read more

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For a recent project, Telegenisys was asked to take tax records from counties all over the United States and enter these into a spreadsheet. Naturally each county has their own … Read more

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Traditional account based marketing will shower a company’s entire executive team with a message tailored to their market segment. While there’s a good chance that somebody on the team might … Read more

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There has been a lot of media coverage about Staples opening “mini post offices”, but I’ve actually visited one. I was under no illusions that the store I was visiting … Read more

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Vision required to define how virtual and physical processes interact At Telegenisys we get calls from small to medium size business managers who have a small part of their operations … Read more

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A Spanish manufacturer was selling Bluetooth headsets through US retail stores. Customer satisfaction was low with lengthy wait times to speak to agents for support. The client contacted Telegenisys for … Read more

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In Entrepreneur magazine, Nancy Mann Jackson points out the advantages of using the freelancing websites for small jobs, but fails to distinguish this from business process outsourcing. The freelancing sites … Read more

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Only one year left to implement ICD-10 Healthcare Coding System Sammy Aboud of BCC has a suggestion to handle the expected 100% increase in insurance denial rates that will come … Read more

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Any outsourced process that involves credit card payments will need to consider the Payment Card Industry Data Security Standard (PCI-DSS). This is obviously an issue for toll-free infomercial order taking, … Read more

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Data Reduction is a science and an art. Our data reduction crews analyse movements of vehicles by type over segments of roads to create data models which can be used … Read more

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Is the Indian rupee free-fall is making outsourcing more appealing? If it was cost effective before, its even more so today with the buying power of the worlds most powerful … Read more

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Creative destruction never takes a day off in the Information Technology sector. Companies are constantly being created, merged, and reorganized. A northern California phonebook isn’t worth the paper it’s printed … Read more

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Telegenisys just completed a data entry job that was expected to take a month in only 15 hours. How did we do it? We worked with the client to carefully … Read more

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Take a moment and search for Contact Discovery services. How much does it cost? Our competitors can’t say? Their prices are too high to quote? Let’s make it easy for … Read more

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Road Segmentation in Aerial Images by Exploiting Road Vector Data The proposed method achieves on average 90% recall and 79% precision on large aerial images covering various types of roads. … Read more

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The economy is growing, a little. Your employees are starting to rack up a little bit of overtime. They’re looking a little stressed and spread a bit thin. Is it … Read more

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Contact discovery is the whole process of seeking and finding contact information pertains to prospects that fit the specifications supplied by clients repetition of above. Contact discovery is very important … Read more

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Dedicated researchers are able to produce results much faster. They will also be able to identify who is in a place of authority where purchases are concerned. There are title … Read more

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Old Is Stale

22 Oct, 2012

Next comes the issue of fresh contacts. Only fresh contacts are of any use to companies looking to build contact discovery lists. If the team merely tweaks old lists which … Read more

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In any industry, buying the right contacts that figure in your target group and market have been frustratingly high in terms of the costs and the time spent. At the … Read more

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Contact Discovery

16 Oct, 2012

Has send Lowering Contact Discovery Costs through Dedicated Teams Business does not work that way, not any more at least. When one looks around one may find examples where inbound … Read more

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Companies generally have clear parameters marked for the contacts they want. They may ask for the name of the contact, email address, mail address, title, phone numbers etc. They can … Read more

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Why Campaigns Fail

15 Oct, 2012

Being a time and labor intensive task, only dedicated teams can make persistent efforts to produce a steady stream of updated contacts. Contact discovery campaigns that focus on generating a … Read more

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Market Nuances

15 Oct, 2012

The B2B scene is highly specific and nuanced. IT personnel are the targets of more sales campaigns than any other sector. IT sector has longer sales cycles and all this … Read more

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ZDNet – CIOs eye more outsourcing, less hardware in 2013 With the uncertainies in the economy, the expected usual bumpy start for Windows 2008, and the BYOD headaches as the … Read more

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During this soft economy, companies are making sales one of their top investment areas, but this investment can be wasted if the sales effort is not directed at the right … Read more

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If you are sitting there and looking at many shelves stuffed with the pages of your enterprise, don’t just jump to scan and shred it all. You currently must have … Read more

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We’ve added a quickstart guide to publishing on the Kindle platform using the OpenOffice suite. Amazon’s own guide covers MS Word, but leaves out many critical steps.

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Both The Economist and Everest Group report that while outsourcing activity is down from the United States, the big economies of Europe are picking up the slack. Part of this … Read more

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Lockheed Martin confirms attack on its IT network Lockheed Martin and RSA are serious players in network security. If they can be hit then your company can be hit. How … Read more

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The United States military has long been a leader in innovation, especially in medical care, but it seems that Veterans Affairs may be leading Department of Defense towards non-proprietary health … Read more

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Patrick Gougeon writes in the Financial Times “Outsourcing, a key aspect of globalisation and the root of major organisational changes, is now recognised as an aggravating factor of companies’ ability … Read more

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Virginia Llewellyn, Electronic Discovery Best Practices, 10 RICH. J.L. &TECH. 51 (2004) Whether or not defendant’s counsel intentionally misled plaintiffs, counsel’s inquiries about defendant’s computer capacity were certainly deficient … … Read more

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Health and Human Services is going to be cracking down on health insurance rate increases starting in 2011. So insurance companies should make it their new year’s resolution to check … Read more

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Gartner has predicted that tablets will outsell PCs in 2011. As a Knowledge Process Outsource (KPO) provider and iPad developer, Telegenisys expects to leverage tablets both inside and outside of … Read more

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Bank Systems and Technology writes: Vendors have now begun offering on-demand procurement tools, which do not involve software for purchase but are accessible via a secured web link. On-demand offerings … Read more

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While the 2Q10 Global TPI Index shows a 13 decline in the global outsourcing market over the past year, it does indicate impressive gains for outsourcing in the Travel, Transportation … Read more

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Dilip R Vellodi interview at rediff includes an interesting point. “Currently, over 84% of our revenues come from F1000 space.” Does Sutherland Global Services not have a focus to serve … Read more

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While iPad supports Adobe PDF files, this fixed page layout format is poorly supported by the smaller screens of the iPhone and iPod touch. Because Apple wants to support the … Read more

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A new study of almost 3000 hospitals found that simply slapping electronic records onto an existing system did nothing to improve care.

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As the saying goes – “extraordinary times require extraordinary measures”, it has become imperative for businesses that they buckle-up their seat belts and get ready for the bumpy ride ahead. … Read more

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Quality management methodologies such as Six Sigma have gained universal applicability and most businesses today consider it as the last word in quality assurance. Applicable for almost all types of … Read more

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Business competition has increased dramatically in recent times, mainly due to Globalization and the prevailing recessionary trends. However, businesses are still hopeful because they know that effective techniques are available … Read more

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The recent terror strike in Mumbai may have specifically targeted the hospitality industry, but even then  it is being seen as a wake up call for all other types of … Read more

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There is certainly no denying the benefits of data entry services outsourcing, but when we look at the overall success rate, it’s a bit surprising to notice that it’s just … Read more

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There is certainly no denying the wide ranging benefits that are available through outbound call center services outsourcing. However, for a business to actually make them a reality, it is … Read more

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One of the mainstays of CRM (Customer Relationship Management) initiatives has been to provide relevant information to customers, as and when requested. However, that is not as easy as it … Read more

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With recessionary forces crippling most of the major world economies, ensuring the survival of both large and small businesses now poses a big challenge for industry captains and political leaders … Read more

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Data entry process outsourcing has always been targeted by self-righteous groups, most of whom claim that it is adversely affecting job availability and the local economy. There are also accusations … Read more

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There may not be any official confirmation yet, but it’s quite clear that the U.S. economy along with other major economies worldwide have been hit hard by recessionary forces. Among … Read more

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Anti-Outsourcing views will not impact Technical Support Services Outsourcing. Plenty has been said and discussed about presidential elect Obama’s, anti-outsourcing views, but industry experts opine that it is unlikely to … Read more

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Only a decade ago, outsourcing firms that managed back office services outsourcing projects had to deal with voluminous amounts of data and information, most of it manually. Things however have … Read more

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The fall of financial giants such as Lehman Brothers, Merrill Lynch and others has left a huge vacuum in financial markets worldwide. However, there’s also a good side to these … Read more

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There is no denying the effectiveness of outbound call center services outsourcing, but since the overall success rate of outbound call center services outsourcing project has still not reached the … Read more

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B2C Telemarketing Services Outsourcing Can Help Survive Economic Downtrend To remain competitive, especially in today’s recessionary times, businesses need to achieve consistent growth. It is certainly difficult, but businesses need … Read more

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Call Center Services Outsourcing: Helps Reduce Call Center Waste Every business process has some waste component attached to it and in that context, call center processes are certainly not an … Read more

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Insurance Process Outsourcing: Customer Satisfaction Made Easy With thousands of customers requiring urgent help and support on a daily basis, achieving and sustaining desired customer satisfaction levels has become quite … Read more

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Customer Service Outsourcing – Why Reducing “Call-Wait” Time Is Necessary? Most businesses provide toll-free service numbers to make it easier for their customers to seek solutions for their problems and … Read more

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Having made the critical decision to choose B2B telemarketing services outsourcing, businesses often assume that they have done their part and can afford to sit back and relax. In reality, … Read more

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Make a list of the top 10 businesses and just spend some time on identifying the success formula of each. What do you think is common between most of them? … Read more

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With the domino effect taking control after the fall of financial giants such as Lehman Brothers, Bear Stearns, Freddie Mac, Fannie Mae, Merryl Lynch, AIG, WaMu, optimism in the business … Read more

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Call Center Services Outsourcing Can Help Businesses Stay Ahead Of The Competition It may be akin to reverse engineering, but that is irrelevant because what ultimately matters is the proven … Read more

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Telemarketing Services Outsourcing Managing Rising Stress Levels Poses A Challenge Telemarketing has always been a tough job and now that most telemarketing projects are being outsourced, the onus is on … Read more

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Originally it was just meant for resolving customer problems and issues, but due to increasing competition, technical support services outsourcing has now acquired a completely different dimension and that too … Read more

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“Plenty” – we would say. And we are not overstating things here because the facts clearly indicate that in the existing customer service outsourcing market, around 34.7% of the overall … Read more

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Data Entry Process Outsourcing And Its Contribution To The World Wide Web If you have ever wondered how such large volumes of data and information has been made available to … Read more

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Market Research Services Outsourcing Can Help Businesses Increase Market-share If used in the prescribed manner, market research services outsourcing offers huge potential to businesses for increasing their respective market-share. Growth … Read more

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Customer Service Outsourcing: Aids Customer Retention Programs And Policies Due to rising competition, businesses are now spending more time and effort on designing and implementing customer retention programs and policies. … Read more

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Insurance Business Process Outsourcing – The Double-Digit Success Story In relative terms, the insurance business process outsourcing industry has always lagged behind other dominant players such as the call center … Read more

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Offshore SEO Services

03 Sep, 2008

Are you looking to hire Offshore SEO Services? When hiring offshore SEO services, it is vitally necessary that you choose the most appropriate offshore SEO services provider one that does … Read more

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The monotonous nature of work is often one of the main reasons for employee dissatisfaction and disinterest. Data entry services outsourcing firms are well aware of this and that’s why … Read more

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Well, it’s simply because telemarketing services have a direct impact on customer perceptions about offered products, services, discounts, promotional packages etc. If the right telemarketing services outsourcing provider is not … Read more

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The huge demand for call center services outsourcing may well prove its effectiveness and applicability. However, businesses need not take matters lightly because there have been cases where call center … Read more

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<p>Google has prescribed some basic rules and policies that website owners need to adhere to if they wish to remain listed on the largest search engine. Google’s basic aim is … Read more

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Well, the primary reason is that health insurance carriers and TPAs (Third Party Administrators) that usually manage the insurance claims processing function are having to work in a tougher regulatory … Read more

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Every industry undergoes periodic changes and in that context the financial services outsourcing industry is certainly not an exception. The only exception is that changes in the financial services outsourcing … Read more

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Just like the inherent difference in the socio-economic and political blueprints of various countries, business domains too have their own specific characteristics and in that context, the business process outsourcing … Read more

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There was a time when it was often ignored, assuming that it was just the paranoia of some hyperactive doomsday aficionados. However with crude oil prices touching $139 a barrel … Read more

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Content management may not be a problem for small, non-commercial websites as the owner himself can manage all of the content needs and requirements. However, when the aim is to … Read more

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A picture is certainly worth a thousand words, but since a website would look quite incomplete if it only has pictures, designs and graphics, it becomes necessary that content development … Read more

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It may not appear on the surface, but it is a fact that content management is a continuous process. It’s like that because today around 70% of the overall Internet … Read more

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It is common knowledge that improving website traffic is one of the main objectives of Search Engine Optimization (SEO) professionals but not many people know that content management professionals also … Read more

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Having written essays, stories, and articles during our school and college years, we all can claim to have content development capabilities. However, that basic level experience may not help much … Read more

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Well, it’s simply because content development is not something that can be explained with the help of mathematical formulas and equations, even though applicable formats may be applied for specific … Read more

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Business process outsourcing services provide wide-ranging benefits such as cost savings, efficiency improvements and quality upgrades and that’s one of the main reasons as to why outsourcing has become hugely … Read more

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The worldwide spurt in oil prices has many critics sounding the death knell of the outsourcing services industry, but if we properly analyze the situation, we can easily see that … Read more

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Hiring call center services offered by third-party offshore outsourcing companies is a trend that has become popular worldwide. Availability of wide ranging benefits such as cost savings, efficiency improvements and … Read more

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India’s data outsourcing industry is no doubt one of the oldest players in the outsourcing sector, but still it contributes significantly to the overall business generated by this dynamic sector, … Read more

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Financial outsourcing services may be a relatively new addition to the global outsourcing business, but still it holds great potential, especially in terms of the benefits that can be derived. … Read more

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For businesses worldwide, India‘s outsourcing companies are currently the preferred choice for almost all types of outsourcing projects such as customer care & support, B2B & B2C telemarketing, web promotion, … Read more

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Well, there are many reasons as to why the benefits of outsourcing to India cannot be matched, but the one that is probably the most prominent is the fact that … Read more

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The marketing function is usually considered a core business process, but even then some of its sub-processes are already being managed by third-party providers, mostly through marketing outsourcing services. These … Read more

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With a share of around 18% in the global outsourcing market, India is no doubt the market leader. India’s main strengths are it’s IT (Information Technology) and BPO (Business Process … Read more

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Just around a decade back, when the first of outsourcing companies in India started offering BPO services, it mainly involved medical transcription. With liberalization being introduced in the telecommunications sector … Read more

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As compared to medical transcription and call center services, accounting outsourcing services may be a relatively new addition in the worldwide outsourcing market, but even then it’s importance cannot be … Read more

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Call Centers are cropping up everywhere and they cater to each sector that businesses have to offer, whether it be transport, insurance, banking, retail, etc. But all is not as … Read more

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India has been long known for its bookkeeping experts and it’s about time that the country is ready to showcase this talent to the rest of the world. Experts are … Read more

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If you find that your company is not able to comply with the demands of your customers just for the reason of humongous work loads, it is time that you … Read more

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The offshore outsourcing industry in India may currently be doing quite good, but just like any other successful industry, it also cannot afford to rest on it’s past laurels. If … Read more

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Well, newspapers and news outlets would certainly like people to believe that, but if we analyze properly, it will not take us long to realize that things are actually a … Read more

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Operational costs such as salaries of BPO professionals may have risen significantly over the years, but if we compare the same with the prevailing costs in countries like the US … Read more

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In layman’s terms, business process outsourcing can easily be defined as a strategic business deal, because it does help in achieving targeted business goals and objectives. However, if we properly … Read more

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Initially a small group, mainly comprising of medical transcription firms and call centers, the business process outsourcing industry has come a long way. Over the years, this dynamic industry has … Read more

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The comparison may seem a bit unrealistic, but it is certainly applicable because just like an insurance policy, business process outsourcing also helps in protecting business interests. This is especially … Read more

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When the term “offshore outsourcing” is mentioned, most people generally associate it with cost savings and efficiency improvements. Not that there is anything wrong in making such associations, but the … Read more

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Most people may still associate the Indian BPO industry with cost-savings, but the reality is that the industry is doing a lot more than just helping businesses save operational costs. … Read more

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Since its inception, the Indian BPO industry may have been delivering improved results year after year, but just like any other industry, it too has some of its own specific … Read more

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With the availability of advanced software tools such as virtual customer service representatives (V-Reps), some people have started getting overly optimistic about the potential downfall of the BPO India industry. … Read more

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Regardless of the size of your business outsourcing your call center needs is a sure-fire way to increase profits. Often, a larger company will have the resources to create a … Read more

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Because of increased competition, it has become a lot more difficult for businesses to remain successful in today’s market. There might be other reasons as well, but one should never … Read more

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Offshore Outsourcing

11 Mar, 2008

Offshore outsourcing as a concept has taken off in a big way, so much so that today there is hardly any large business that can claim to do without it. … Read more

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In order to survive the intense competition, insurance companies just cannot say no to offshore outsourcing. This is mainly owing to the fact that sometimes there is a great difference … Read more

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India has become a prime destination for overseas companies that are looking at outsourcing business processes especially in areas such as payroll management, insurance, legal and design services, and technical … Read more

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Telegenisys, the world-class international call center has always been committed towards providing the best support services to businesses and organizations worldwide. We have a proven track record in providing highly … Read more

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The divide that was present between the urban and rural areas seems to be on its way out in recent times. Thanks to outsourcing, both large and small business organizations … Read more

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If projects have been outsourced, they might be for a variety of reasons, from reducing cost to focus on business. Whether the outsourcing arrangement lasts for a long or short … Read more

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In simple terms, outsourcing can be expressed as a transparent method of saving money, enhancing quality and simply freeing company resources for other activities. Outsourcing is a process of sharing. … Read more

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As opposed to common belief and cynical theories, business process outsourcing continues to live on in India. Over the years, this industry has flourished and evolved in India. Being a … Read more

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Outsourcing is becoming popular even in small and midsize companies. Nowadays, a small business may not have staff members such as a Human Resources recruiter or a 401(k) specialist in … Read more

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Telegenisys

12 Apr, 2007

Telegenisys is a global IT Business Process Outsourcing and Call Center solutions company. For the past decade, we have been consistently delivering the highest level of customer satisfaction to our … Read more

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