PC technical support

Technical support for PC

PC technical support provides customer assistance to consumers experiencing difficulties with their personal computers. Problems with a personal computer are very important to consumers and should be addressed with urgency. Oftentimes, these issues are halting the customer’s productivity at their home office or preventing them from contacting loved ones. In order to maintain a high level of customer satisfaction, these issues must be resolved quickly and professionally. To provide the most timely and accurate support possible, a majority of PC technical support is conducted over the phone. This way the agent can speak with the customer, walking them step by step through the troubleshooting process until the issue has been resolved. The use of phone support becomes necessary when the customer has an issue with their PC that prevents them from using the Internet. When available, agents will often use a remote desktop solution to provide a direct fit for the customer’s issue while the caller simply watches the task be completed. Such an approach can be very effective when employing talented and qualified support staff. Telegenisys offers expert PC technical support for a variety of manufactures, products, and software, solving customers’ PC-related issues and improving the overall product experience. Telegenisys provides the talented PC technical support agents you need to ensure your customers have a first-class tech support experience.

Telegenisys blogs

Telegenisys managers host moderated blogs with updates weekly or more often. We hope you will enjoy our blog streams.
Wages are going up, how is your productivity

Wages are going up, how’s your productivity?

CNN Business reports that wages next year will see their “highest expected annual jump in 15 years,” [1]and this is on top of inflation and interest rate shocks. In order to remain competitive small to medium-sized businesses need to increase the productivity of their...
Recruitment Challenges 2022-scaled

Is it too late to hire new employees in 2022?

The U.S. Small Business Administration, Office of Advocacy reported in June 2022 that private sector employment was only half a million below the level reached before the COVID-19 pandemic. [1] However Katie Bach of the Brookings Institution estimates that as many as...
Traffic analysis and data modelling

Keeping Self-Driving Trucks on the Road

I bicycle a little faster than other people, and that's a big problem for every American. I've opted into Google's Location History tracking on my phone and hence the past trips I've taken show up in Google Maps Timeline. These show the routes I've taken and my means...
outsource to india

Outsourcing to India | 2023 Definitive Guide

2023 Update IMF's Growth Forecast for India and the Role of Investment The International Monetary Fund (IMF) predicts India's growth at 5.9% for FY 2023-24 and an average rate of 6.1% over the next five years. To achieve sustained domestic demand-led growth,...
insurance database append

Insurance database append case study

Often insurance databases become outdated as people move, marry or change status. If they forget to update the insurance company they become difficult to reach. Telegenisys steps in with research that provides accurate data on their updated contact information....
My outsourcing story

More outsourcing in 2013 as companies hold off hardware.

Outsourcing Companies 1 ZDNet - CIOs eye more outsourcing, less hardware in 2013 With the uncertainties in the economy, the expected usual bumpy start for Windows 2008, and the BYOD headaches as the tablet market takes off, almost half of the companies surveyed said...

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