PC technical support

Technical support for PC

PC technical support provides customer assistance to consumers experiencing difficulties with their personal computers. Problems with a personal computer are very important to consumers and should be addressed with urgency. Oftentimes, these issues are halting the customer’s productivity at their home office or preventing them from contacting loved ones. In order to maintain a high level of customer satisfaction, these issues must be resolved quickly and professionally. To provide the most timely and accurate support possible, a majority of PC technical support is conducted over the phone. This way the agent can speak with the customer, walking them step by step through the troubleshooting process until the issue has been resolved. The use of phone support becomes necessary when the customer has an issue with their PC that prevents them from using the Internet. When available, agents will often use a remote desktop solution to provide a direct fit for the customer’s issue while the caller simply watches the task be completed. Such an approach can be very effective when employing talented and qualified support staff. Telegenisys offers expert PC technical support for a variety of manufactures, products, and software, solving customers’ PC-related issues and improving the overall product experience. Telegenisys provides the talented PC technical support agents you need to ensure your customers have a first-class tech support experience.

Telegenisys blogs

Telegenisys managers host moderated blogs with updates weekly or more often. We hope you will enjoy our blog streams.
Traffic analysis and data modelling

Keeping Self-Driving Trucks on the Road

I bicycle a little faster than other people, and that's a big problem for every American. I've opted into Google's Location History tracking on my phone and hence the past trips I've taken show up in Google Maps Timeline. These show the routes I've taken and my means...
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Outsourcing to India | 2022 Definitive Guide

If you are considering outsourcing to India, this comprehensive guide that will answer all of your questions and provide you with all the resources you need to make an informed choice. While the global outsourcing market has grown, India has steamed past most...
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Insurance database append case study

Often insurance databases become outdated as people move, marry or change status. If they forget to update the insurance company they become difficult to reach. Telegenisys steps in with research that provides accurate data on their updated contact information....
My outsourcing story

More outsourcing in 2013 as companies hold off hardware.

Outsourcing Companies 1 ZDNet - CIOs eye more outsourcing, less hardware in 2013 With the uncertainties in the economy, the expected usual bumpy start for Windows 2008, and the BYOD headaches as the tablet market takes off, almost half of the companies surveyed said...
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Outsourcing – A new business approach towards workforce management

"Over the past few years, a great many business leaders have adopted a new approach to their workforce by turning their back on traditional employees in favor of outsourced professionals. even the admin, call answering and customer service function is being delivered...
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Establishing a secure channel for outsourcing needs – Methods & best practices.

Security requirements of outsourcing work. More than just VPN, more than just two factor authentication. More than just adaptability are fundamentals which a good outsourcing relationship must consider. Here a brief security checklist to ensure diligence in data...

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