PC technical support

Technical support for PC

PC technical support provides customer assistance to consumers experiencing difficulties with their personal computers. Problems with a personal computer are very important to consumers and should be addressed with urgency. Oftentimes, these issues are halting the customer’s productivity at their home office or preventing them from contacting loved ones. In order to maintain a high level of customer satisfaction, these issues must be resolved quickly and professionally. To provide the most timely and accurate support possible, a majority of PC technical support is conducted over the phone. This way the agent can speak with the customer, walking them step by step through the troubleshooting process until the issue has been resolved. The use of phone support becomes necessary when the customer has an issue with their PC that prevents them from using the Internet. When available, agents will often use a remote desktop solution to provide a direct fit for the customer’s issue while the caller simply watches the task be completed. Such an approach can be very effective when employing talented and qualified support staff. Telegenisys offers expert PC technical support for a variety of manufactures, products, and software, solving customers’ PC-related issues and improving the overall product experience. Telegenisys provides the talented PC technical support agents you need to ensure your customers have a first-class tech support experience.

Telegenisys blogs

Telegenisys managers host moderated blogs with updates weekly or more often. We hope you will enjoy our blog streams.
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Insurance database append case study

Often insurance databases become outdated as people move, marry or change status. If they forget to update the insurance company they become difficult to reach. Telegenisys steps in with research that provides accurate data on their updated contact information....

Telegenisys supports law firm privacy compliance

Stephen Treglia writes in the New York Law Journal that "businesses are demanding law firms sign written agreements affirming their compliance with whatever regulatory requirements are faced by the client. As part of a HIPPA, DFS, GDPR relationship, clients will...

More outsourcing in 2013 as companies hold off hardware.

Outsourcing Companies 1 ZDNet - CIOs eye more outsourcing, less hardware in 2013 With the uncertainties in the economy, the expected usual bumpy start for Windows 2008, and the BYOD headaches as the tablet market takes off, almost half of the companies surveyed said...
solutions on outsourcing security risk

Outsourcing – A new business approach towards workforce management

"Over the past few years, a great many business leaders have adopted a new approach to their workforce by turning their back on traditional employees in favor of outsourced professionals. even the admin, call answering and customer service function is being delivered...
outsourcing company

Establishing a secure channel for outsourcing needs – Methods & best practices.

Security requirements of outsourcing work. More than just VPN, more than just two factor authentication. More than just adaptability are fundamentals which a good outsourcing relationship must consider. Here a brief security checklist to ensure diligence in data...
outsourcing excellence

Delivering on outsourcing excellence : Focus on details

Primary Assertion: The hallmarks of successful outsourcing processes are predictable, reliable and durable performance and savings. We are amazed at how many companies suffer from lack of comprehensive process planning and launch management. This guide is provided to...

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