Computer phone support
Computer phone support helps users with their PC-related issues via telephone. The customer simply needs to contact the customer service hotline to quickly receive solutions to their computer problems, diffusing any frustration that the customer may have with the product.
While agents and customer discuss the issue over the phone, the agent can take control of the computer via remote access, resolving the issue and any other concerns the caller may have. Customers will be pleasantly surprised as their computer is quickly fixed by a friendly support agent representing the manufacturer.
The quick resolution time that computer phone support provides improves the customer’s experience with the product as well as the perception of the product manufacturer. In addition to providing a solution to technical issues, a primary goal of support is to mold the customer’s image of the company.
Telegenisys provides clients with computer phone support for their clients as part of its technical support offering. Telegenisys is committed to providing the best possible support to your customers, going the extra mile to ensure that your customers have the best possible support experience.