Computer Phone Support

Computer Phone Support

Computer phone support helps users with their PC-related issues via telephone. The customer simply needs to contact the customer service hotline to quickly receive solutions to their computer problems, diffusing any frustration that the customer may have with the product.

While agents and customer discuss the issue over the phone, the agent can take control of the computer via remote access, resolving the issue and any other concerns the caller may have. Customers will be pleasantly surprised as their computer is quickly fixed by a friendly support agent representing the manufacturer.

The quick resolution time that computer phone support provides improves the customer’s experience with the product as well as the perception of the product manufacturer. In addition to providing a solution to technical issues, a primary goal of support is to mold the customer’s image of the company.

Telegenisys provides clients with computer phone support for their clients as part of its technical support offering. Telegenisys is committed to providing the best possible support to your customers, going the extra mile to ensure that your customers have the best possible support experience.

More outsourcing in 2013 as companies hold off hardware.

Outsourcing Companies ZDNet - CIOs eye more outsourcing, less hardware in 2013 With the uncertainties in the economy, the expected usual bumpy start for Windows 2008, and the BYOD headaches as the tablet market takes off, almost half of the companies surveyed said...
solutions on outsourcing security risk

Outsourcing – A new business approach towards workforce management

"Over the past few years, a great many business leaders have adopted a new approach to their workforce by turning their back on traditional employees in favor of outsourced professionals. even the admin, call answering and customer service function is being delivered...
law firms

Telegenisys supports law firm privacy compliance

Stephen Treglia writes in the New York Law Journal that "businesses are demanding law firms sign written agreements affirming their compliance with whatever regulatory requirements are faced by the client. As part of a HIPPA, DFS, GDPR relationship, clients will...
Offshore Outsourcing Protect PHI And Private Databases

Outsourcing Considerations : Protect PHI and private databases from being located offshore.

Telegenisys is an American company registered in Delaware and operating in California. While some international outsourcing companies are registered outside the US and do not have to comply with US laws, as a US company for more than two decades Telegenisys does...
outsourcing company

Establishing a secure channel for outsourcing needs – Methods & Best Practices.

Security requirements of outsourcing work. More than just VPN, more than just two factor authentication. More than just adaptability are fundamentals which a good outsourcing relationship must consider. Here a brief security checklist to ensure diligence in data...
outsourcing excellence

Delivering on Outsourcing Excellence : Focus on Details

Primary Assertion: The hallmarks of successful outsourcing processes are predictable, reliable and durable performance and savings. We are amazed at how many companies suffer from lack of comprehensive process planning and launch management. This guide is provided to...

Pin It on Pinterest