Help Desk Services
A help desk is a resource that provides information to the customer; a general resource for the consumer to receive assistance regarding their product. The help desk is often used to troubleshoot technical issues. Help desk Services performing agents are often very knowledgeable, possessing a broad scope of information via a knowledge base.
A help desk can also provide guidance to select the proper technology for a given use. These contacts are typically customers that are looking to purchase your product and want to verify that the purchase will meet their needs and expectations. Information from the help desk will ensure that the customer has a correct understanding of the technology and how it should be used.
Telegenisys help desk services evolve with your company to match changing customer needs and take even more of the support load on ourselves. The goal of the help desk is to field the more general questions, leaving more technical issues for product specific support staff.