Help desk

Help desk services

A help desk is a resource that provides information to the customer; a general resource for the consumer to receive assistance regarding their product. The help desk is often used to troubleshoot technical issues. Help desk Services performing agents are often very knowledgeable, possessing a broad scope of information via a knowledge base.

A help desk can also provide guidance to select the proper technology for a given use. These contacts are typically customers that are looking to purchase your product and want to verify that the purchase will meet their needs and expectations. Information from the help desk will ensure that the customer has a correct understanding of the technology and how it should be used.

Telegenisys help desk services evolve with your company to match changing customer needs and take even more of the support load on ourselves. The goal of the help desk is to field the more general questions, leaving more technical issues for product specific support staff.

Telegenisys blogs

Telegenisys managers host moderated blogs with updates weekly or more often. We hope you will enjoy our blog streams.
Wages are going up, how is your productivity

Wages are going up, how’s your productivity?

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Recruitment Challenges 2022-scaled

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The U.S. Small Business Administration, Office of Advocacy reported in June 2022 that private sector employment was only half a million below the level reached before the COVID-19 pandemic. [1] However Katie Bach of the Brookings Institution estimates that as many as...
Traffic analysis and data modelling

Keeping Self-Driving Trucks on the Road

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outsource to india

Outsourcing to India | 2022 Definitive Guide

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My outsourcing story

More outsourcing in 2013 as companies hold off hardware.

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