Help desk

Help desk services

A help desk is a resource that provides information to the customer; a general resource for the consumer to receive assistance regarding their product. The help desk is often used to troubleshoot technical issues. Help desk Services performing agents are often very knowledgeable, possessing a broad scope of information via a knowledge base.

A help desk can also provide guidance to select the proper technology for a given use. These contacts are typically customers that are looking to purchase your product and want to verify that the purchase will meet their needs and expectations. Information from the help desk will ensure that the customer has a correct understanding of the technology and how it should be used.

Telegenisys help desk services evolve with your company to match changing customer needs and take even more of the support load on ourselves. The goal of the help desk is to field the more general questions, leaving more technical issues for product specific support staff.

Telegenisys blogs

Telegenisys managers host moderated blogs with updates weekly or more often. We hope you will enjoy our blog streams.
insurance database append

Insurance database append case study

Often insurance databases become outdated as people move, marry or change status. If they forget to update the insurance company they become difficult to reach. Telegenisys steps in with research that provides accurate data on their updated contact information....

Telegenisys supports law firm privacy compliance

Stephen Treglia writes in the New York Law Journal that "businesses are demanding law firms sign written agreements affirming their compliance with whatever regulatory requirements are faced by the client. As part of a HIPPA, DFS, GDPR relationship, clients will...

Containing health record costs in mass litigation

Gathering healthcare related evidence can run up considerable costs even before determining if there is a reasonable chance of making a valid claim. These costs arise in gathering the records, extracting the data and then analyzing it.   Max Kennerly, Esq. offers some...

More outsourcing in 2013 as companies hold off hardware.

Outsourcing Companies ZDNet - CIOs eye more outsourcing, less hardware in 2013 With the uncertainties in the economy, the expected usual bumpy start for Windows 2008, and the BYOD headaches as the tablet market takes off, almost half of the companies surveyed said...

VMR – Visualize medical records – Brochure describing capabilities.

VMR - Visualize medical records - Brochure describing capabilities. Please fill the form below to request the brochure.

Medical chronologies – Driving litigation outcomes

Case study on litigation support through advanced medical chronologies. Use the contact form below to request this publication.

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