Call center services – CRM services
We deliver highly reliable customer support 24/7/365 via telephone, email and im chat. With our own power plant, highly redundant bandwidth solutions, redundant server platforms we aim to provide the ultimate in reliability. Our facilities are secure featuring bio-metric access and gateway security policy controls. So when we say we deliver up-time we are serious and our investment is behind your trust.
Our call center captures customer orders, supports ecommerce transactions, communicates and records customer interactions and commitments. Our transactions are policy based and each customer interaction is maximized through our flexible scripting system and database capabilities.
With a large variety of solutions we can truly integrate your customer experience. Our platform supports:
- Order taking
- Order fulfillment
- Cross selling
- Up-sell scripting
- Rma desk
- Help desk
- Tier 1, 2 & 3 support
- Work-order ticketing
And we build modules as needed to meet client business protocols.