We deliver highly reliable customer support 24/7/365 via telephone, email and IM chat. With our own power plant, highly redundant bandwidth solutions, redundant server platforms we aim to provide the ultimate in reliability. Our facilities are secure featuring bio-metric access and gateway security policy controls. So when we say we deliver up-time we are serious and our investment is behind your trust. Our CRM call center captures customer orders, supports ecommerce transactions, communicates and records customer interactions and commitments. Our transactions are policy based and each customer interaction is maximized through our flexible scripting system and database capabilities.
With a large variety of solutions we can truly integrate your customer experience. Our platform supports:
- Order Taking
- Order Fulfillment
- Cross Selling
- Up-sell scripting
- RMA Desk
- Help Desk
- Tier 1, 2 & 3 Support
- Work-order ticketing
And we build modules as needed to meet client business protocols.
Our CRM Call Center services are multilingual and geared to help expand our clients market potential. With over 19 years of experience we assure your success. Call us at 800-510-9053 or contact us by web-form.
Credibility and trust are hard-earned.
See what we have already done to earn yours!
Caleb K- Director of marketing & technology, real estate company
I am the director of Marketing and Technology for Hoag Real Estate in Portland Oregon. Recently we underwent a major move, during which we had to migrate several large business process from one software to another. We hired Telegenisys to assist us with several of the data entry/migration aspects of this process. They went above and beyond to assist us with the process, as well as coming in with a very reasonable quote for the services we required. We will definitely be using Mega Interactive/Telegenisys again!
Ken L - Enterprise Marketing Manager , Software & Services Company
Telegenisys delivers valuable and actionable information time after time. Their approach to support is steadfast around being consistent, accurate, responsive to needs and timely. I am completely satisfied with our relationship with Telegenisys and what they bring to the table. Telegenisys has proven to be an invaluable resource to our Office of the CEO, Research, Sales and Marketing organizations.
Ivan H - Owner, Education Services Company
I recommend without hesitation that you consider Telegenisys for any of your communication or marketing needs. Telegenisys, has been simply superb in his communication and execution of our telemarketing plan. Indeed, I often remark to business associates how Telegenisys is usually several steps ahead of my own planning and is helping to grow our business, so to speak.
Each year Telegenisys undergoes a third-party audit of its security procedures. Our clients expect zero defects delivered using mature management processes. For decades we have delivered consistent durable results.
Each year Telegenisys undergoes a third-party audit of its quality control procedures. Our clients expect zero defects delivered using mature management processes. For decades we have delivered consistent durable results. And as for finding a reputable overseas firm with whom to have that relationship, in my opinion, there is no reason to look farther than Telegenisys. You’ve already found – if not the best – then certainly one of the best!
Each year Telegenisys undergoes a third-party audit of its HIPAA (Health Insurance Portability and Accountability Act that was passed by Congress in 1996) procedures. For over a decade we have worked on protected health information without incident.
We make it easy to Outsource
After 20 years of experience, we provide you with free articles, white papers, and tools to get it right the first time. We show you how we protect your reputation while delivering consistent durable results.