Rocky’s Outsourcing Blog

Third party customer service solutions

Third party customer service solutions

Competition is fierce in business. If you want to see your customers and clients return time and time again, you’ll need to set your business apart. The company that does the most to provide a positive customer experience is most likely to enjoy continued success. A...

Help desk market growth

Help desk market growth

Telegenisys Help Desk Support Services Prepared to Ride Projected Market Growth Between 2015 to 2019 A new report1 shows substantial projected growth for the global help desk outsourcing market. The rapid growth in technology has increased the demand for 24-hour...

Analyzing Help Desk Outsourcing Trends

Analyzing Help Desk Outsourcing Trends

The History Outsourcing in India began in 1990s. It all started with outsourcing of medical transcription services and its successful implementation. This kicked off the outsourcing of help desk services too that would rank second if we are to list all the business...

Bluetooth device support case study

Bluetooth device support case study

A Spanish manufacturer was selling Bluetooth headsets through US retail stores. Customer satisfaction was low with lengthy wait times to speak to agents for support. The client contacted Telegenisys for immediate assistance. Our analysis determined that the best...

Tablet apps and Knowledge Process Outsourcing

Tablet apps and Knowledge Process Outsourcing

Gartner has predicted that tablets will outsell PCs in 2011. As a Knowledge Process Outsource (KPO) provider and iPad developer, Telegenisys expects to leverage tablets both inside and outside of our client offices. Tablets (and smaller devices such as smart phones...

Call Center Services Outsourcing

Call Center Services Outsourcing

Call Center Services Outsourcing: Helps Reduce Call Center Waste Every business process has some waste component attached to it and in that context, call center processes are certainly not an exception. Exact definitions may vary, but in most cases, call center...

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