I’m Henry J. Cobb, chief technology and security officer for Telegenisys. I wear both hats because it’s my job to ensure our clients get their processes done effectively, efficiently and securely.
That’s been defined as the difference between what companies need and the skills available to them in the market. The skills gap has been seen as a real problem and not some phantom conjured up to serve as a bargaining tactic for labor contracts. American companies really are hurting for a lack of talent that limits their efficiency and expansion.
Some sources blame an industrial age education pipeline that’s ill suited to the new information age economy while others blame a new generation of Americans who are unmotivated to work. But the skills gap isn’t just a problem in the USA. Even Asia is facing a looming skills gap.
Since 1994, Telegenisys has helped unload the routine tasks from our clients so that their employees are freed up to do the extraordinary. That’s our expertise.
By outsourcing the 80% of the task that is underskill for the position, we’re able to make reliable, audited, repeatable processes. When mistakes occur these are quickly caught and the lessons learned become part of the process and the audit. Rather than having each employee learn each problem by themselves the entire process learns and adapts. As a result your employees don’t have to waste time checking for the same things every time.
Our production facility is locked down and paperless. This doesn’t maximize creativity, but then again our agents simply don’t have the high end skillset that your core team does. The advantage of having the bulk of your work passing through a tightly defined pipeline is that there’s less exposure for leaks. Sending the back end process out of your office makes it innately more secure.
Call or email me today so I can show you how we can right skill your process
Henry J Cobb
5055 Business Center Drive, Suite 108-223. Fairfield, CA 94534, USA
+1 (415) 259-6503