Travel & hospitality services
Telegenisys understands the nuances of travel and hospitality industry. The travel and hospitality industry has witnessed more web-influenced changes than most other industries. With the advent of the Internet and the latest technologies, the industry is facing a constantly changing business environment requiring immediate and proactive adaptability in operations, customer relationship management and back office processes.
The industry comprises mostly of chains or multiple business units such as hotels, resorts and accommodation facilities widely scattered across the globe. Customers expect to find real-time information and assistance online and be offered alternative contact methods, including the option to have replies by email rather than direct contact over the phone.
Telegenisys has worked with leading travel and hospitality organizations and provides a range of web self-service solutions with intelligent escalation to email and web chat and collaboration solutions. Some of the industry’s most reputed and agile organizations have set up innovative customer interaction hubs with Telegenisys and coordinate with us to provide competitive hospitality outsourcing services in this dynamic and ever changing market. We also send outbound emails to elaborate mailing lists. Telegenisys has worked with their clientele to optimize and set up integrated solutions providing frequently asked questions (FAQ), email response, guided help, and web collaboration to complement and support phone-based inquiries.
We also set up special promotion campaigns across multiple channels, supported by close monitoring of trends, service levels and responses.
Telegenisys also proffers services in third party hotel reservations. At Telegenisys, we address the interoperability issues, integrate the disparate systems and provide you with centralized technology management and support so that you can realize the expected ROI on your technology investments.