- 5055 Business Center Drive, Suite 108-223. Fairfield, CA 94534, USA
- +1 (415) 259-6503
- Office No. 707, East Court, Phoenix Market City, Viman Nagar, Pune-411014 India
- +91 (206) 529-1176
- (866) 624-6520
Customer support is the core of any business venture. It becomes vital to establish quality customer care in order to win new customers and retain the existing ones. The term customer support is structured around the process of organizing, planning and delivering customer support services that incorporate aspects of installation, configuration, troubleshooting, customer assistance and training in response to customer requirements using quick and accessible mediums such as telephones and emails.
The face of your company, customer support can make or break your reputation in the market. Customer support fosters customer satisfaction by building loyalty, creating opportunities and providing a dedicated 24-hour service. It is also essential for controlling brand integrity by providing quick and appropriate support to almost every customer concern. Adequate and efficient customer support allows you to gather market intelligence and strategies of core competitors.
We at Telegenisys believe that the customer is the lifeblood of our business. Our firm handles services such as help desks, live customer support, lead generation projects, emergency responses, inbound responses, outbound telemarketing and simple telephone answering service. Other customer support functions that our firm specializes in are customer retention, complaint and query resolution, billing queries, product information support, order management, booking and reservations and account queries and maintenance. Telegenisys also offers logging of customer comments and creation of a feedback loop so you can make improvements to your organization.