Definition of Omnichannel

Definition of Omnichannel

Omnichannel seeks to provide consumers with a similar experience whether they are shopping from a PC, smartphone or on site. This continuity makes customers more comfortable with your company and products, building a brand familiarity with the consumer.

Familiarity with a company makes a customer more comfortable while they shop and more likely to revisit a business in the future. A positive customer experience across platforms gives consumers confidence that a company can consistently provide a quality product or service that is deserving of repeat business.

This familiarity and consumer confidence is crucial in developing brand loyalty that is crucial to fostering continued growth of business. Companies that successfully provide consistent, high-quality services across multiple platforms see an increase in profits and repeat customers.

Omnichannel also helps establish brand identity with customers. By providing a consistent experience between online resources and physical locations, a company allows customers to get a better idea of how this particular business operates and interacts with consumers. These interactions directly affect the patronage that a business is given.

More outsourcing in 2013 as companies hold off hardware.

Outsourcing Companies ZDNet - CIOs eye more outsourcing, less hardware in 2013 With the uncertainties in the economy, the expected usual bumpy start for Windows 2008, and the BYOD headaches as the tablet market takes off, almost half of the companies surveyed said...
solutions on outsourcing security risk

Outsourcing – A new business approach towards workforce management

"Over the past few years, a great many business leaders have adopted a new approach to their workforce by turning their back on traditional employees in favor of outsourced professionals. even the admin, call answering and customer service function is being delivered...
law firms

Telegenisys supports law firm privacy compliance

Stephen Treglia writes in the New York Law Journal that "businesses are demanding law firms sign written agreements affirming their compliance with whatever regulatory requirements are faced by the client. As part of a HIPPA, DFS, GDPR relationship, clients will...
Offshore Outsourcing Protect PHI And Private Databases

Outsourcing Considerations : Protect PHI and private databases from being located offshore.

Telegenisys is an American company registered in Delaware and operating in California. While some international outsourcing companies are registered outside the US and do not have to comply with US laws, as a US company for more than two decades Telegenisys does...
outsourcing company

Establishing a secure channel for outsourcing needs – Methods & Best Practices.

Security requirements of outsourcing work. More than just VPN, more than just two factor authentication. More than just adaptability are fundamentals which a good outsourcing relationship must consider. Here a brief security checklist to ensure diligence in data...
outsourcing excellence

Delivering on Outsourcing Excellence : Focus on Details

Primary Assertion: The hallmarks of successful outsourcing processes are predictable, reliable and durable performance and savings. We are amazed at how many companies suffer from lack of comprehensive process planning and launch management. This guide is provided to...

Pin It on Pinterest