Tech support calls

Tech support calls

Tech support calls are made by consumers both pre and post sales. Some consumers find it useful to contact support staff pre purchase to receive clarification on technical aspects related to the product. Other consumers contact support staff after the sale to receive assistance with a difficulty they are experiencing. Both of these situations require excellent tech support to ensure the customer is satisfied with the product. The advantage of tech support calls comes with the ability of the human voice to diffuse customer frustration with a product. Having a sympathetic person to discuss a problem with will calm the customer down and make them more receptive to troubleshooting. Tech support calls are even the preferred contact method for some customers and providing this service significantly adds to the customer experience. Even the best tech support agents would be rendered useless if it were not for an adequate knowledge base. It is from this knowledge base that agents receive the necessary information to answer consumer’s questions. Agents should refer to the knowledge base whenever possible to ensure that consumers are receiving consistent and correct information regarding their product. Telegenisys provides tech support over the phone for a variety of products, often using remote desktop to further assist customers in troubleshooting their device. When used successfully in combination, agents are able to diffuse customer frustration with the product while simultaneously making the necessary corrections to resolve the issue right before the customer’s eyes. This leaves the customer satisfied not only with the product, but also with the support process. These experiences help to build brand loyalty which is crucial for the success of any business.

Telegenisys blogs

Telegenisys managers host moderated blogs with updates weekly or more often. We hope you will enjoy our blog streams.
Wages are going up, how is your productivity

Wages are going up, how’s your productivity?

CNN Business reports that wages next year will see their “highest expected annual jump in 15 years,” [1]and this is on top of inflation and interest rate shocks. In order to remain competitive small to medium-sized businesses need to increase the productivity of their...
Recruitment Challenges 2022-scaled

Is it too late to hire new employees in 2022?

The U.S. Small Business Administration, Office of Advocacy reported in June 2022 that private sector employment was only half a million below the level reached before the COVID-19 pandemic. [1] However Katie Bach of the Brookings Institution estimates that as many as...
Traffic analysis and data modelling

Keeping Self-Driving Trucks on the Road

I bicycle a little faster than other people, and that's a big problem for every American. I've opted into Google's Location History tracking on my phone and hence the past trips I've taken show up in Google Maps Timeline. These show the routes I've taken and my means...
outsource to india

Outsourcing to India | 2023 Definitive Guide

2023 Update IMF's Growth Forecast for India and the Role of Investment The International Monetary Fund (IMF) predicts India's growth at 5.9% for FY 2023-24 and an average rate of 6.1% over the next five years. To achieve sustained domestic demand-led growth,...
insurance database append

Insurance database append case study

Often insurance databases become outdated as people move, marry or change status. If they forget to update the insurance company they become difficult to reach. Telegenisys steps in with research that provides accurate data on their updated contact information....
My outsourcing story

More outsourcing in 2013 as companies hold off hardware.

Outsourcing Companies 1 ZDNet - CIOs eye more outsourcing, less hardware in 2013 With the uncertainties in the economy, the expected usual bumpy start for Windows 2008, and the BYOD headaches as the tablet market takes off, almost half of the companies surveyed said...

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