Tech support calls

Tech support calls

Tech support calls are made by consumers both pre and post sales. Some consumers find it useful to contact support staff pre purchase to receive clarification on technical aspects related to the product. Other consumers contact support staff after the sale to receive assistance with a difficulty they are experiencing. Both of these situations require excellent tech support to ensure the customer is satisfied with the product. The advantage of tech support calls comes with the ability of the human voice to diffuse customer frustration with a product. Having a sympathetic person to discuss a problem with will calm the customer down and make them more receptive to troubleshooting. Tech support calls are even the preferred contact method for some customers and providing this service significantly adds to the customer experience. Even the best tech support agents would be rendered useless if it were not for an adequate knowledge base. It is from this knowledge base that agents receive the necessary information to answer consumer’s questions. Agents should refer to the knowledge base whenever possible to ensure that consumers are receiving consistent and correct information regarding their product. Telegenisys provides tech support over the phone for a variety of products, often using remote desktop to further assist customers in troubleshooting their device. When used successfully in combination, agents are able to diffuse customer frustration with the product while simultaneously making the necessary corrections to resolve the issue right before the customer’s eyes. This leaves the customer satisfied not only with the product, but also with the support process. These experiences help to build brand loyalty which is crucial for the success of any business.

Telegenisys blogs

Telegenisys managers host moderated blogs with updates weekly or more often. We hope you will enjoy our blog streams.
insurance database append

Insurance database append case study

Often insurance databases become outdated as people move, marry or change status. If they forget to update the insurance company they become difficult to reach. Telegenisys steps in with research that provides accurate data on their updated contact information....

Telegenisys supports law firm privacy compliance

Stephen Treglia writes in the New York Law Journal that "businesses are demanding law firms sign written agreements affirming their compliance with whatever regulatory requirements are faced by the client. As part of a HIPPA, DFS, GDPR relationship, clients will...

More outsourcing in 2013 as companies hold off hardware.

Outsourcing Companies 1 ZDNet - CIOs eye more outsourcing, less hardware in 2013 With the uncertainties in the economy, the expected usual bumpy start for Windows 2008, and the BYOD headaches as the tablet market takes off, almost half of the companies surveyed said...
solutions on outsourcing security risk

Outsourcing – A new business approach towards workforce management

"Over the past few years, a great many business leaders have adopted a new approach to their workforce by turning their back on traditional employees in favor of outsourced professionals. even the admin, call answering and customer service function is being delivered...
outsourcing company

Establishing a secure channel for outsourcing needs – Methods & best practices.

Security requirements of outsourcing work. More than just VPN, more than just two factor authentication. More than just adaptability are fundamentals which a good outsourcing relationship must consider. Here a brief security checklist to ensure diligence in data...
outsourcing excellence

Delivering on outsourcing excellence : Focus on details

Primary Assertion: The hallmarks of successful outsourcing processes are predictable, reliable and durable performance and savings. We are amazed at how many companies suffer from lack of comprehensive process planning and launch management. This guide is provided to...

Pin It on Pinterest