Infrastructure

Infrastructure

Telegenisys’ infrastructure combines state-of-the art facilities with water-tight security to ensure business continuity for our customers. Telegenisys inc. has invested heavily to ensure an excellent, world-class bpo facility, which caters to the needs of our esteemed clientele.

Facility highlights

The salient features of our bpo facility are :

  • Call center registered under the other service provider (osp) category as defined in ntp’99.

  • A well developed work-friendly set up to ensure smooth functioning.

  • Ergonomically designed, spacious workstations.

  • A dedicated server or router at the location pertaining to the call center.

  • Local lease lines from the service provider to the respective server dedicated for this call center at the location.

  • Leased line from the iplc provider to our location.

  • Memorandum of article of association of the company.

  • Schematic diagram of the call center layout with equipment details.

  • Foreign clients and their details.

Technology

Our technological capabilities comprise of : ivr systems

  • Cisco routers with data links through multiple providers.

  • Call recording solutions.

  • Partitioned local area network.

  • Ups and generator backup.

Using advanced infrastructure, Telegenisys inc. is able to provide a comprehensive range of business process outsourcing services that include everything from call center services to b2c & b2b telemarketingdata entry & data conversion, content developmentaccounting and financial services, tax consultancy, medical records retrievaldata creation and managementdocument scanning & sortinginfomercial sales servicesinsurance claims and many more.

 

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