Infrastructure
Infrastructure
Telegenisys’ infrastructure combines state-of-the art facilities with water-tight security to ensure business continuity for our customers. Telegenisys inc. has invested heavily to ensure an excellent, world-class bpo facility, which caters to the needs of our esteemed clientele.
Facility highlights
The salient features of our bpo facility are :
- Call center registered under the other service provider (osp) category as defined in ntp’99.
- A well developed work-friendly set up to ensure smooth functioning.
- Ergonomically designed, spacious workstations.
- A dedicated server or router at the location pertaining to the call center.
- Local lease lines from the service provider to the respective server dedicated for this call center at the location.
- Leased line from the iplc provider to our location.
- Memorandum of article of association of the company.
- Schematic diagram of the call center layout with equipment details.
- Foreign clients and their details.
Technology
Our technological capabilities comprise of : ivr systems
- Cisco routers with data links through multiple providers.
- Call recording solutions.
- Partitioned local area network.
- Ups and generator backup.
Using advanced infrastructure, Telegenisys inc. is able to provide a comprehensive range of business process outsourcing services that include everything from call center services to b2c & b2b telemarketing, data entry & data conversion, content development, accounting and financial services, tax consultancy, medical records retrieval, data creation and management, document scanning & sorting, infomercial sales services, insurance claims and many more.