Infrastructure

Infrastructure

Telegenisys’ infrastructure combines state-of-the art facilities with water-tight security to ensure business continuity for our customers. Telegenisys Inc. has invested heavily to ensure an excellent, world-class BPO facility, which caters to the needs of our esteemed clientele.

Facility Highlights

The salient features of our BPO facility are :

  • Call Center registered under the Other Service Provider (OSP) category as defined in NTP’99.
  • A well developed work-friendly set up to ensure smooth functioning.
  • Ergonomically designed, spacious workstations.
  • A dedicated server or router at the location pertaining to the call center.
  • Local lease lines from the service provider to the respective server dedicated for this call center at the location.
  • Leased line from the IPLC provider to our location.
  • Memorandum of Article of Association of the Company.
  • Schematic diagram of the call center layout with equipment details.
  • Foreign clients and their details.

Technology

Our technological capabilities comprise of : IVR systems

  • Cisco routers with data links through multiple providers.
  • Call recording solutions.
  • Partitioned Local Area Network.
  • UPS and Generator Backup.

Using advanced infrastructure, Telegenisys Inc. is able to provide a comprehensive range of business process outsourcing services that include everything from call center services to B2C & B2B telemarketingdata entry & data conversion, content developmentaccounting and financial services, tax consultancy, medical records retrievaldata creation and managementdocument scanning & sortinginfomercial sales servicesinsurance claims and many more.

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