24/7 Tech Support

24 / 7 Support

24/7 Tech Support

24/7 tech support means that customers can be assisted with their product at any time. Customers now expect that support will be available to them at any time and can become frustrated if online support is unavailable or call center are closed.

Due to globalization, it is important that all customers are able to contact support at any time that is convenient for them. If a customer is routinely unable to contact support at a convenient time, frustration may build up that eventually results in the consumer choosing a different manufacturer the next time they make a similar purchase. This dissatisfaction can be avoided by providing 24/7

tech support.

On the contrary, 24/7 tech support ensures that customers will be able to have their concerns heard as they arise. These issues can then be focused on until they are resolved, as agents face no time restraints regarding the resolution of the case. In the end, the customer will be satisfied with the support and his experience with the product will improve.

Telegenisys provides 24/7 tech support as part of its product offering. Your customer will be able to contact support at any time and Telegenisys agents will assist, seeing that any concern is addressed promptly and professionally. Telegenisys has the tech support solution that your business needs to make sure customers are satisfied with your product.

More outsourcing in 2013 as companies hold off hardware.

Outsourcing Companies ZDNet - CIOs eye more outsourcing, less hardware in 2013 With the uncertainties in the economy, the expected usual bumpy start for Windows 2008, and the BYOD headaches as the tablet market takes off, almost half of the companies surveyed said...
solutions on outsourcing security risk

Outsourcing – A new business approach towards workforce management

"Over the past few years, a great many business leaders have adopted a new approach to their workforce by turning their back on traditional employees in favor of outsourced professionals. even the admin, call answering and customer service function is being delivered...
law firms

Telegenisys supports law firm privacy compliance

Stephen Treglia writes in the New York Law Journal that "businesses are demanding law firms sign written agreements affirming their compliance with whatever regulatory requirements are faced by the client. As part of a HIPPA, DFS, GDPR relationship, clients will...
Offshore Outsourcing Protect PHI And Private Databases

Outsourcing Considerations : Protect PHI and private databases from being located offshore.

Telegenisys is an American company registered in Delaware and operating in California. While some international outsourcing companies are registered outside the US and do not have to comply with US laws, as a US company for more than two decades Telegenisys does...
outsourcing company

Establishing a secure channel for outsourcing needs – Methods & Best Practices.

Security requirements of outsourcing work. More than just VPN, more than just two factor authentication. More than just adaptability are fundamentals which a good outsourcing relationship must consider. Here a brief security checklist to ensure diligence in data...
outsourcing excellence

Delivering on Outsourcing Excellence : Focus on Details

Primary Assertion: The hallmarks of successful outsourcing processes are predictable, reliable and durable performance and savings. We are amazed at how many companies suffer from lack of comprehensive process planning and launch management. This guide is provided to...

Pin It on Pinterest