Global support

Global support services

Global support is a method of providing assistance to customers all over the world. In the modern world that we live in, consumers are likely to be using your products all around the globe. To effectively serve your ever-extending customer base, global support is a necessary investment for companies looking to be successful on an international level.

The key aspect of global support is being able to offer technical support services 24 hours a day, seven days a week. This kind of availability allows customers to contact you at a convenient time for them, no matter where they’re located around the world. While this scope availability may not have been necessary for the past, the international reach of your company now demands it.

Failure to provide global support is simply bad business in today’s global economy. Customers expect to have access to technical support for their product when the need arises and the absence of such a service is sure to reflect poorly on your company.

Telegenisys ensures that your company is able to provide its global customers with technical support around the clock, whenever it is most convenient. The knowledgeable and helpful agents at Telegenisys are sure to provide your customers with professional, accurate, and timely responses to their questions.

Telegenisys blogs

Telegenisys managers host moderated blogs with updates weekly or more often. We hope you will enjoy our blog streams.
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Insurance database append case study

Often insurance databases become outdated as people move, marry or change status. If they forget to update the insurance company they become difficult to reach. Telegenisys steps in with research that provides accurate data on their updated contact information....

Telegenisys supports law firm privacy compliance

Stephen Treglia writes in the New York Law Journal that "businesses are demanding law firms sign written agreements affirming their compliance with whatever regulatory requirements are faced by the client. As part of a HIPPA, DFS, GDPR relationship, clients will...

More outsourcing in 2013 as companies hold off hardware.

Outsourcing Companies 1 ZDNet - CIOs eye more outsourcing, less hardware in 2013 With the uncertainties in the economy, the expected usual bumpy start for Windows 2008, and the BYOD headaches as the tablet market takes off, almost half of the companies surveyed said...
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Outsourcing – A new business approach towards workforce management

"Over the past few years, a great many business leaders have adopted a new approach to their workforce by turning their back on traditional employees in favor of outsourced professionals. even the admin, call answering and customer service function is being delivered...
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Establishing a secure channel for outsourcing needs – Methods & best practices.

Security requirements of outsourcing work. More than just VPN, more than just two factor authentication. More than just adaptability are fundamentals which a good outsourcing relationship must consider. Here a brief security checklist to ensure diligence in data...
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Delivering on outsourcing excellence : Focus on details

Primary Assertion: The hallmarks of successful outsourcing processes are predictable, reliable and durable performance and savings. We are amazed at how many companies suffer from lack of comprehensive process planning and launch management. This guide is provided to...

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