Online Tech Support Companies
Online tech support is now expected 24 hours a day, seven days a week. Failure to provide this level of support will reflect negatively on your business and diminish your customers’ experience with your product. To provide this support to customers, e-mail and chat are commonly used to help troubleshoot issues over the Internet.
Both e-mail and chat support have the benefit of being able to use a knowledge base to provide customers with professional, accurate and timely responses. 75% of chat responses come directly from the knowledge base so customers receive consist, correct information very quickly. This effectively speeds up the resolution time for customer concerns.
Providing quality online tech support of this nature greatly enhances the customer’s product experience. Not only does this put your company in a better light with consumers, but it makes them more likely to purchase your products in the future. It produces brand loyalty. This being said, the quality of tech support that your customer receives is crucial to your business.
Telegenisys starts within days to provide your product level one support and then works to extend your knowledgebase to handle an ever increasing proportion of problems. The excellence of Telegenisys support increases exponentially throughout the project along with the growth in the knowledgebase. This ensures that your customers will receive the best possible support in this crucial area.