Tech support chat

Tech support chat is a quick way for customers to receive solutions for their tech-related issues. Many technical difficulties that a customer may encounter with a product are minor enough to be resolved with a quick instant messaging session. This allows the customer to have their questions answered in a short amount of time without waiting in a queue to have their issue addressed by a live phone agent.

Due to the simple nature of the majority of these inquiries, chat agents predominantly answer questions using predesigned templates located in the company knowledge base. These scripts are written around commonly asked questions and provide accurate, professional responses that agents can simply copy and paste. This allows chat agents to correspond with multiple customers at one time without leaving them waiting for an extended period of time.

If for some reason these predesigned templates are insufficient, agents can again return to the knowledge base if necessary to personally address any additional questions that the customer may have. The key to tech support chat is to offer customers information regarding their inquiry as quickly as possible while maintaining professionalism and accuracy of information.

Telegenisys starts within days to provide 24/7 level one support. From there we extend your knowledge base to handle an ever increasing proportion of problems. Throughout the time we offer support for your product we will continue to build a knowledge base of potential problems and their solutions.

Telegenisys blogs

Telegenisys managers host moderated blogs with updates weekly or more often. We hope you will enjoy our blog streams.
Wages are going up, how is your productivity

Wages are going up, how’s your productivity?

CNN Business reports that wages next year will see their “highest expected annual jump in 15 years,” [1]and this is on top of inflation and interest rate shocks. In order to remain competitive small to medium-sized businesses need to increase the productivity of their...
Recruitment Challenges 2022-scaled

Is it too late to hire new employees in 2022?

The U.S. Small Business Administration, Office of Advocacy reported in June 2022 that private sector employment was only half a million below the level reached before the COVID-19 pandemic. [1] However Katie Bach of the Brookings Institution estimates that as many as...
Traffic analysis and data modelling

Keeping Self-Driving Trucks on the Road

I bicycle a little faster than other people, and that's a big problem for every American. I've opted into Google's Location History tracking on my phone and hence the past trips I've taken show up in Google Maps Timeline. These show the routes I've taken and my means...
outsource to india

Outsourcing to India | 2023 Definitive Guide

2023 Update IMF's Growth Forecast for India and the Role of Investment The International Monetary Fund (IMF) predicts India's growth at 5.9% for FY 2023-24 and an average rate of 6.1% over the next five years. To achieve sustained domestic demand-led growth,...
insurance database append

Insurance database append case study

Often insurance databases become outdated as people move, marry or change status. If they forget to update the insurance company they become difficult to reach. Telegenisys steps in with research that provides accurate data on their updated contact information....
My outsourcing story

More outsourcing in 2013 as companies hold off hardware.

Outsourcing Companies 1 ZDNet - CIOs eye more outsourcing, less hardware in 2013 With the uncertainties in the economy, the expected usual bumpy start for Windows 2008, and the BYOD headaches as the tablet market takes off, almost half of the companies surveyed said...

Pin It on Pinterest