Tech Support Companies

Tech Support Companies

Tech support companies provide customer assistance solutions for manufacturers and service providers. These third party support services provide consumers with troubleshooting services while allowing the manufacturers to focus on their core competencies. Support is often offered on a shared agent basis for a variety of products from multiple manufacturers. The agents that work for these tech support companies must be familiar with each of these different products and manufacturers to provide effective support to customers. An extensive data base assists tech support agents in the support process by making useful information readily available. Agents can quickly draw from these sources to ensure that customers receive professional, accurate and timely responses to their inquiries. Tech support companies provide a first line of customer interaction for the client. The interactions that tech support companies have with customers help to share a positive image of the product manufacture in the mind of the consumer. Positive interactions with support staff are a critical aspect of the overall product experience for the customer. Telegenisys offers tech support for a variety of manufacturers and their products. Our experience in the field allows us to you with the tech support that is right for your business.

More outsourcing in 2013 as companies hold off hardware.

Outsourcing Companies ZDNet - CIOs eye more outsourcing, less hardware in 2013 With the uncertainties in the economy, the expected usual bumpy start for Windows 2008, and the BYOD headaches as the tablet market takes off, almost half of the companies surveyed said...
solutions on outsourcing security risk

Outsourcing – A new business approach towards workforce management

"Over the past few years, a great many business leaders have adopted a new approach to their workforce by turning their back on traditional employees in favor of outsourced professionals. even the admin, call answering and customer service function is being delivered...
law firms

Telegenisys supports law firm privacy compliance

Stephen Treglia writes in the New York Law Journal that "businesses are demanding law firms sign written agreements affirming their compliance with whatever regulatory requirements are faced by the client. As part of a HIPPA, DFS, GDPR relationship, clients will...
Offshore Outsourcing Protect PHI And Private Databases

Outsourcing Considerations : Protect PHI and private databases from being located offshore.

Telegenisys is an American company registered in Delaware and operating in California. While some international outsourcing companies are registered outside the US and do not have to comply with US laws, as a US company for more than two decades Telegenisys does...
outsourcing company

Establishing a secure channel for outsourcing needs – Methods & Best Practices.

Security requirements of outsourcing work. More than just VPN, more than just two factor authentication. More than just adaptability are fundamentals which a good outsourcing relationship must consider. Here a brief security checklist to ensure diligence in data...
outsourcing excellence

Delivering on Outsourcing Excellence : Focus on Details

Primary Assertion: The hallmarks of successful outsourcing processes are predictable, reliable and durable performance and savings. We are amazed at how many companies suffer from lack of comprehensive process planning and launch management. This guide is provided to...

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