Tech support companies

Tech support companies

Tech support companies provide customer assistance solutions for manufacturers and service providers. These third party support services provide consumers with troubleshooting services while allowing the manufacturers to focus on their core competencies. Support is often offered on a shared agent basis for a variety of products from multiple manufacturers. The agents that work for these tech support companies must be familiar with each of these different products and manufacturers to provide effective support to customers. An extensive data base assists tech support agents in the support process by making useful information readily available. Agents can quickly draw from these sources to ensure that customers receive professional, accurate and timely responses to their inquiries. Tech support companies provide a first line of customer interaction for the client. The interactions that tech support companies have with customers help to share a positive image of the product manufacture in the mind of the consumer. Positive interactions with support staff are a critical aspect of the overall product experience for the customer. Telegenisys offers tech support for a variety of manufacturers and their products. Our experience in the field allows us to you with the tech support that is right for your business.

Telegenisys blogs

Telegenisys managers host moderated blogs with updates weekly or more often. We hope you will enjoy our blog streams.
insurance database append

Insurance database append case study

Often insurance databases become outdated as people move, marry or change status. If they forget to update the insurance company they become difficult to reach. Telegenisys steps in with research that provides accurate data on their updated contact information....

Telegenisys supports law firm privacy compliance

Stephen Treglia writes in the New York Law Journal that "businesses are demanding law firms sign written agreements affirming their compliance with whatever regulatory requirements are faced by the client. As part of a HIPPA, DFS, GDPR relationship, clients will...

More outsourcing in 2013 as companies hold off hardware.

Outsourcing Companies ZDNet - CIOs eye more outsourcing, less hardware in 2013 With the uncertainties in the economy, the expected usual bumpy start for Windows 2008, and the BYOD headaches as the tablet market takes off, almost half of the companies surveyed said...
Google eBook ecosystem

Google’s big fib on ebook portability

GizmoCrunch writes: The Google eBook ecosystem will be accessible to smartphones, tablets, PCs and even web browsers, leaving it open to the majority of the public unlike other alternative such as Amazon store’s eBooks which mainly run on the Amazon Kindle only.The...
solutions on outsourcing security risk

Outsourcing – A new business approach towards workforce management

"Over the past few years, a great many business leaders have adopted a new approach to their workforce by turning their back on traditional employees in favor of outsourced professionals. even the admin, call answering and customer service function is being delivered...
outsourcing company

Establishing a secure channel for outsourcing needs – Methods & best practices.

Security requirements of outsourcing work. More than just VPN, more than just two factor authentication. More than just adaptability are fundamentals which a good outsourcing relationship must consider. Here a brief security checklist to ensure diligence in data...

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