Tech Support Companies
Tech support companies provide customer assistance solutions for manufacturers and service providers. These third party support services provide consumers with troubleshooting services while allowing the manufacturers to focus on their core competencies. Support is often offered on a shared agent basis for a variety of products from multiple manufacturers. The agents that work for these tech support companies must be familiar with each of these different products and manufacturers to provide effective support to customers. An extensive data base assists tech support agents in the support process by making useful information readily available. Agents can quickly draw from these sources to ensure that customers receive professional, accurate and timely responses to their inquiries. Tech support companies provide a first line of customer interaction for the client. The interactions that tech support companies have with customers help to share a positive image of the product manufacture in the mind of the consumer. Positive interactions with support staff are a critical aspect of the overall product experience for the customer. Telegenisys offers tech support for a variety of manufacturers and their products. Our experience in the field allows us to you with the tech support that is right for your business.