What is Omnichannel

What is Ominchannel?

Omnichannel refers to the many different methods that consumers can use to contact a company. Regardless of the method that a customer uses to contact your business, there should be a seamless experience throughout. This gives the customer a better idea of who your company is and works to develop brand loyalty.

Companies often make themselves available via e-mail, social media, online chat and phone. Each of these communication methods provides users with a different way for your customers to interact with you. Despite the various modes of communication, the company image that is portrayed—along with other information that may be provided to customers—should be identical throughout.

Technical support is also offered to customers via these four primary methods. Tech support hotlines are operated as one way for customers to have their technical questions answered. The Internet delivers the other three methods—e-mail, chat and social media—that serve as alternatives to the traditional phone support. Omnichannel refers to the same information being delivered seamlessly on these different platforms.

Telegenisys works to provide excellence in all forms of technical support, using identical knowledge bases to ensure that customers receive professional, accurate and timely responses whether they are making their inquiry via telephone, chat, e-mail or social media. The omnichannel approach offers a superior customer experience with your product that is certain to build brand loyalty that can be developed over time.

Telegenisys blogs

Telegenisys managers host moderated blogs with updates weekly or more often. We hope you will enjoy our blog streams.
insurance database append

Insurance database append case study

Often insurance databases become outdated as people move, marry or change status. If they forget to update the insurance company they become difficult to reach. Telegenisys steps in with research that provides accurate data on their updated contact information....

Telegenisys supports law firm privacy compliance

Stephen Treglia writes in the New York Law Journal that "businesses are demanding law firms sign written agreements affirming their compliance with whatever regulatory requirements are faced by the client. As part of a HIPPA, DFS, GDPR relationship, clients will...

More outsourcing in 2013 as companies hold off hardware.

Outsourcing Companies 1 ZDNet - CIOs eye more outsourcing, less hardware in 2013 With the uncertainties in the economy, the expected usual bumpy start for Windows 2008, and the BYOD headaches as the tablet market takes off, almost half of the companies surveyed said...
solutions on outsourcing security risk

Outsourcing – A new business approach towards workforce management

"Over the past few years, a great many business leaders have adopted a new approach to their workforce by turning their back on traditional employees in favor of outsourced professionals. even the admin, call answering and customer service function is being delivered...
outsourcing company

Establishing a secure channel for outsourcing needs – Methods & best practices.

Security requirements of outsourcing work. More than just VPN, more than just two factor authentication. More than just adaptability are fundamentals which a good outsourcing relationship must consider. Here a brief security checklist to ensure diligence in data...
outsourcing excellence

Delivering on outsourcing excellence : Focus on details

Primary Assertion: The hallmarks of successful outsourcing processes are predictable, reliable and durable performance and savings. We are amazed at how many companies suffer from lack of comprehensive process planning and launch management. This guide is provided to...

Pin It on Pinterest