With the new motto being “customer delight”, technical support services outsourcing firms are working hard to achieve the same on behalf of their clients. Most of the successful technical support services outsourcing firms have already achieved those ends by reducing call-waiting time, improving the quality of offered technical support, and reducing support turnaround times. These strategies have been deployed across the entire range of technical support service channels that include phone support, email support, online ticket systems, chat support etc. Naturally, all these initiatives are helping customer support services outsourcing firms to do proper justice to the concept of “customer delight”.
Wages are going up, how’s your productivity?
CNN Business reports that wages next year will see their “highest expected annual jump in 15 years,” and this is on...