• 1-(800) 510-9053
  • 1-(415) 259-6503

How to address outsourcing fragmentation


The benefits of business process outsourcing are well documented. Organizations seeking to increase the efficiency and cost effectiveness of their back office processes will contract this work out to third-parties while the client focuses on its core competencies. The benefits of such a practice are without a doubt rather substantial, but the negative aspects of business process outsourcing must be examined as well to prevent avoidable short comings in the quality of a particular service being provided.

In an article posted in the Economic Times1, outsourcing fragmentation is discussed as a potential shortcoming of the outsourcing process if it is left unaddressed. The author asserts that outsourcing fragmentation (the use of different suppliers and component manufactures in the production of a good or service) can lead to individuals with varying levels of training and experience completing different portions of the service. Therefore, the end customer may experience contractors that are not as familiar with the client’s operating procedures. This process may repeat itself whenever a new business process company acquires the contract to perform a particular task for a client that is only a small part of the total group of processes that the client has outsourced to other business process outsourcing companies. To ensure a task is completed as efficiently as possible, the business process outsourcing company must be in constant communication with the client regarding the proper operating procedures and expectations surrounding each process.

How to combat the negative effects of outsourcing fragmentation?

The unitization of work, along with the creation of logical work modules combats the negative effects of outsourcing fragmentation. The unitization of work creates teams of employees that specialize in the completion of a certain task or process for a client. This familiarity with the client’s operating procedures, leading to more favorable results. Similarly, the creation of work logical work modules provides a sequential set of tasks for the service provider to complete as opposed to a set of processes that may difficult to understand as a whole when completed outside of a logical order.

While the unitization of work and the creation of logical work modules do much to address the issues of outsourcing fragmentation, proper communication between the client and the business process outsourcing company is absolutely crucial in the proper completion of back office processes that are necessary for a business to function. When proper lines of communication are open between the two parties, each is aware of the proper process to be performed and the expectation of outcomes surrounding that specific task. When these expectations are clearly communicated, each party understands what must be accomplished for the projected to be deemed a success.

Telegenisys works closely with clients throughout each project, ensuring that procedures are completed accurately and that desired outcomes are being met. Within the client’s existing infrastructure, Telegenisys works to integrate seamlessly into the product cycle. The result is a more efficient and cost effective completion of your business processes that are sure to meet and exceed your expectations. To find out more about Telegenisys’ product offerings, click here.

1 http://articles.economictimes.indiatimes.com/2013-04-22/news/38737153_1_customer-dimension-output

Related Posts

  • 67
    The first generation of outsourcing involved only the division of work between the client company and the sole source outsourcer. The new model is for process fragmentation, the use of different suppliers and component manufactures in the production of a good or service. This presents significant challenges for outsourcing companies…
    Tags: process, outsourcing, client, business, company, telegenisys, fragmentation
  • 52
    Businesses operating in developed countries around the globe have long known the benefits of outsourcing and enjoyed the increased task efficiency and cost effectiveness that the practice brings. If your company has yet to work with a business process outsourcing company, how do you know if it will be a…
    Tags: business, outsourcing, processes, company, process, task, work, telegenisys
  • 49
    January 10th, 2017 Fairfield, CA – Over the past decade Telegenisys has verified the correctness of over a ten million pages of healthcare records to ensure that the specialists employed by clients have exactly the right information on hand to properly handle each case. This has been achieved under revised…
    Tags: telegenisys, client, procedures, company, business, outsourcing, process, work
  • 41
    In Entrepreneur magazine, Nancy Mann Jackson points out the advantages of using the freelancing websites for small jobs, but fails to distinguish this from business process outsourcing. The freelancing sites are excellent choices to find somebody to make a brochure, logo, website, etc. As long as the job is to…
    Tags: process, client, work, company, business, outsourcing
  • 40
    If you're an entrepreneur that has taken the plunge and started your own business, congratulations! You have bravely confronted a need and brought your own solution to the table. As your business continues to grow, you'll bring on other like-minded individuals, people with the same drive and passion for success.…
    Tags: company, business, outsourcing, work, process, service, processes
  • 39
    Insurance Business Process Outsourcing - The Double-Digit Success Story In relative terms, the insurance business process outsourcing industry has always lagged behind other dominant players such as the call center services outsourcing industry and the telemarketing services outsourcing industry. However, if recent trends are any indication, it appears that the…
    Tags: outsourcing, process, business
  • 39
    The past several years have brought significant change to the world's financial markets. A growing number of legal restrictions, an increased use of technology, a reduction in revenues along with the need to adopt more aggressive business strategies while simultaneously cutting costs has forced financial institutions such as banks to…
    Tags: outsourcing, business, process, processes
  • 38
    Outsourcing Newsletter: December 2008 sharing news, trends, opinions and insights OUTSOURCING SERVICES SPOTLIGHT Analyzing Help Desk Outsourcing Trends After medical transcription, the second position would probably go to help desk outsourcing, if the task were to make a chronological list of business domains that were added from the time the…
    Tags: outsourcing, business
  • 34
    In simple terms, outsourcing can be expressed as a transparent method of saving money, enhancing quality and simply freeing company resources for other activities. Outsourcing is a process of sharing. It is the concept of paying an outside firm to handle internal company functions. The big question that naturally comes…
    Tags: outsourcing, business, processes, company
  • 34
    Offshore outsourcing as a concept has taken off in a big way, so much so that today there is hardly any large business that can claim to do without it. Many people confuse it with business process outsourcing, but the truth is that offshore outsourcing is quite different from business…
    Tags: outsourcing, business, process
  • 33
    Telegenisys is a global IT Business Process Outsourcing and Call Center solutions company. For the past decade, we have been consistently delivering the highest level of customer satisfaction to our clients.
    Tags: telegenisys, company, process, business, outsourcing
  • 33
    The term 'outsourcing' is structured around the concept of transferring the ownership of a business process to a supplier. The term is distinct from usual business relationships wherein the buyer keeps control of the processes and merely controls the way the supplier completes the work. Once an organization out sources…
    Tags: outsourcing, business, process, telegenisys
  • 31
    Creating Measurable And Actionable Metrics Unlocking-The-Full-Potential-Of-Offshore-Outsourcing-Contracts Quality-Assurance-In-BPO Offshore-Call-Center-Services-Analyzing-Best-Practices Outsourcing Fundamentals – How To Get It Done Business Process Outsourcing - Advantages Finance and Accounting Outsourcing Services Business Process Restructuring – An Overview of Applied Processes and Methodologies Electronic Risk Management Web Promotion in Travel Industry Choosing The Right Business Service…
    Tags: outsourcing, business, process, service, processes
  • 30
    Costs Associated with Hiring Additional Staff Investopedia estimates that costs associated with hiring a new employee can reach upwards of $70,000. With each new team member you bring on you'll need to not only pay a salary, but also provide a benefits package that will attract the type of talent…
    Tags: outsourcing, telegenisys, company, business, work, completed, process
  • 30
    It’s no secret that many successful businesses today benefit greatly from the use of business process outsourcing. BPO services providers allow for their clients to focus on their core competencies while tasks that fall outside of those disciplines.  As a result, clients often see a dramatic increase in the cost…
    Tags: client, outsourcing, telegenisys, expectations
  • 30
    Well, there are plenty of factors currently fueling the growth of the outsourcing industry. However, if we were to identify the most prominent reasons, the list would include cost-effectiveness, quality, and of course the accuracy, reliability and efficiency of offered services. For a better understanding, here’s some other relevant information…
    Tags: outsourcing, business

no Comment

  • c-icon

  • iso-9001-logo-small

  • iso-27001-logo-small

  • c-icon4

Telegenisys Inc. © Copyright 1999-2017 All Rights Reserved             Privacy Policy  |  Site Map