In order to survive the intense competition, insurance companies just cannot say no to offshore outsourcing. This is mainly owing to the fact that sometimes there is a great difference in the labour costs of the foreign and the domestic markets. It becomes difficult for outsourcing companies to handle this difference and still stay in the game. Properly researched speculation is the key here in order to make outsourcing activities seem a bit easier. That means that if you are able to identify what the company needs and what is absolutely unnecessary, the company can outsource without any hassles.
When we talk about the insurance outsourcing reaching a new level of maturity, it simply means that the entire process has become complicated. This may include instances like a company, which is almost ready for the implementation stage of the plan, but it soon realizes the hidden costs in the project like management costs, infrastructural costs, etc. Therefore, in order to avoid such situations, business process outsourcing companies in India should look forward to openly discuss their issues with the concerned party. BPO companies in outsourcing hubs like Pune have already started having give and take discussions with their vendors in order to manage and solve any complications that may come along the way.
Insurance Business Process Outsourcing - The Double-Digit Success Story In relative terms, the insurance business process outsourcing industry has always lagged behind other dominant players such as the call center services outsourcing industry and the telemarketing services outsourcing industry. However, if recent trends are any indication, it appears that the…
Insurance Process Outsourcing: Customer Satisfaction Made Easy With thousands of customers requiring urgent help and support on a daily basis, achieving and sustaining desired customer satisfaction levels has become quite difficult for insurance companies and their TPAs. An inhouse customer support unit can certainly help, but since it can also…