Business process outsourcing services provide wide-ranging benefits such as cost savings, efficiency improvements and quality upgrades and that’s one of the main reasons as to why outsourcing has become hugely popular worldwide. The global business process outsourcing (BPO) market is currently a staggering $148 Billion, something that provides compelling evidence about the success of outsourcing services. The best part is that outsourcing is beneficial in the long run as well. Achieved deliverables such as cost savings can be successfully sustained in order to provide maximum benefits to the client’s business. This will make it easier for businesses to create competencies, necessary for staying ahead of the race in today’s highly competitive business environment.
As for the likely disadvantages, it would be hard to point them out because they appear only when prescribed guidelines are not followed or when complacency occurs, either on part of the client or the outsourcing service provider. In normal circumstances, there are hardly any disadvantages except of course some misguided claims that are losing jobs as a result of outsourcing. Jobs may have been lost, but since the process of old jobs being replaced by new ones is a considered a normal economic activity, it would be wrong to blame a particular industry for that. The pros far outweigh the cons as far as the outsourcing services are concerned and it would help if the the same outlook is used while assessing the industry’s performance.