Banks: Back Office Outsourcing

Bank Systems and Technology writes:

Vendors have now begun offering on-demand procurement tools, which do not involve software for purchase but are accessible via a secured web link. On-demand offerings thus involve low cost of ownership, fast start-up/implementation, and generally quick ROI, the report states.

Telegenisys has been using secure web portals since the nineties. The LAMP technology lets us quickly put together systems where our agents and clients can coordinate in real time. In the past few years we’ve added telephony integration so that the agent has a single login to gather and update information that also keeps track of the calls they’ve made for the project.

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