Characteristics of Good Customer Service that Drives New Business

The Importance of Customer Service

Your clients are looking for more than just a high quality product or service. You may have your product offerings perfected to a tee, but without this one vital component you’re not likely to get return business. Any idea of what it might be? Good Customer service! Customer service is broadly defined as the systems or mechanisms which a company employs to address its actual and potential clients’ needs. These needs will largely revolve around information as information is necessary to enable a customer to:

1. Make decisions regarding products/services appropriate for the customer’s needs;

2. Troubleshoot issues that may arise in relation to a product or service offered by the company; and

3. Give feedback on how a company may improve that which it offers.

If customer service is poor, in that it is either impossible or extremely difficult for a client to perform any one of the information functions mentioned above, one may find that notwithstanding the fact that one’s products or services are less expensive than those which are being offered by your industry rivals, persons still gravitate toward the competition. To that end, the importance of customer service, and by extension good customer service can readily be appreciated.

Characteristics of Good Customer Service

Great customer service has two main characteristics which are both interwoven and by extension interdependent namely, accessibility and effectiveness. To illustrate, a customer service representative may be exceptional in his or her ability to solve a customer’s problems, effective at accurately receiving feedback as well as conveying information that may assist a customer to make informed decisions. However, if a customer is never able to reach that person by telephone, email or other means of correspondence without stepping foot into one’s office, then the customer will never rate your customer service provisions as being ‘good’. Similarly, it does not auger well for the reputation of one’s customer service provisions if the individual can be easily contacted, but never has useful answers to even basic queries.

In light of these two necessary qualities, it has become patently clear to even smaller organizations and companies that a singular individual is not sufficient to adequately take care of customer service needs. A similar sentiment rings true in larger enterprises as well. Yet, for many enterprises large or small taking on the expense associated with staffing a customer service department is simply untenable. Yet, they cannot afford to not have customer service functions being cared for.

BPO Solutions

Having considered all the factors outlined, Telegenisys Inc. has taken the mantle of linking leading business process providers with clients like you who need them. We recognize that the world of trade and commerce is now a global one, thanks to the advent of the World Wide Web, social media and the ease with which persons in completely different geographical locations can communicate. For these very reasons we are able to implement the ideal characteristics of good customer service for your business in a manner that is cost effective, efficient and seamless. Starting a business is fairly easy, maintaining it is the hard part let us help you find the most suitable partner for your business needs to make sure that it continues to grow.

past medical history

Past medical history helps assess life expectancy

Past Medical History (PMH) is perhaps the most important section of doctors notes impacting longevity assessment.  When looked at medical conditions...

Impact of Family History on Life Expectancy

A hereditary disease is caused by genetic factors transmitted from parent to offspring. Family history is, therefore, an important consideration in...
life expectancy social history

The impact that social history has on life expectancy

In many parts of the world, life expectancy has been increasing steadily over the past few decades, due to increases in technology, medication, and...

Telegenisys supports law firm privacy compliance

Stephen Treglia writes in the New York Law Journal that "businesses are demanding law firms sign written agreements affirming their compliance with...

Telegenisys Geo codes lanes on more than 50,000 miles of US Highways

Satellite and Ariel image analysis is a core competency of Telegenisys Inc. Telegenisys frequently geo codes artifacts (objects) on the earth...

Containing health record costs in mass litigation

Gathering healthcare related evidence can run up considerable costs even before determining if there is a reasonable chance of making a valid claim....

Pin It on Pinterest