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Customer Support

Customer support exists to create positive interactions that improve client satisfaction throughout their experience with the product. Have you ever wondered why customers choose one company over another? Is it simply the innovation or quality that it exhibits in its products? Certainly not. While these aspects do contribute to the overall perception of a company, customer interactions with the company including quality of customer support services often leave the largest and most lasting impact on the way a client views a company.

Customer Support

Telegenisys provides cycle product support so that consumers make cost effective and correct use of products. Our customer support services may include planning, purchasing, installation, training, troubleshooting, maintenance, upgrading and phasing out a product.

Automation—alongside Telegenisys’ professional support staff—exist to ensure complete client satisfaction. In addition to these measures, Telegenisys also works to expand knowledge base materials to assist customers in obtaining optimal satisfaction with the product.

Order Input, Creation and Fulfillment

Telegenisys automates and supports order taking in a variety of manner and methods to offer as much convenience to the client as possible. Various features such as on-page chat support and call me back options assist the customer in making a quick and secure transaction. Contact Telegenisys about how create or improve your current process.

RMA (Return Merchandise Authorizations) Help Desk

Simple applications are often outsourced as well. Telegenisys is able to provide its clients with a variety of specialized help desks including RMA validation and entry, trouble ticket register as well as help desk operators to ensure that customers are directed to the correct technician.

Internet Order Completion Customer Support Desk

The order support web interfaces implemented by Telegenisys is able to monitor and keep up to date with what each customer is doing. This capability allows the customer to be offered help in real time according to specific challenges they may be encountering.

Integrated IM/E-mail/Voice Support Desk

To optimize resources, customer support desks are often integrated so that there is no slack time between processes and so customer response time is optimized. If support procedures are unified and standardized, this approach works wonderfully for the majority of products that Telegenisys currently supports. Simple products have the highest chance of success in a multi-use environment.

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