Medical record retrieval
When you need medical records we take the assignment with serious urgency. Our SLAs are designed to get the request out in as little as 4 business hours. Follow-up calls in as little as 8 business hours. Our follow-up policy is designed to give providers time to respond but we take provider commitments seriously. If a provider indicates that records will be ready in 7 days you can be sure we will follow up in exactly 7 days and exactly the way their policy states.
With more than a decade of experience retrieving medical records for a broad variety of use cases we are decisive, determined and assertive about getting the records to you as soon as possible. Our rush SLAs are designed to keep administrative time to handle requests to less than 24 hrs.
Due to the depth of our knowledge and experience with medical record retrieval we handle a variety of use cases from patient intake for cancer and genomic study clinics to complete record retrieval for research, chart retrieval for insurance, and detailed annotated records retrieval. We provide a HiTech option for legal application of the record acquisition process where possible.
Our processes are HIPAA Certified, ISO quality compliant, ISO Secure, reputable (BBB) and our attention to detail is incomparable. From request creation, to record organization, chronologies, and summaries we are deeply engaged in the medical data transmission process. Telegenisys provides both consulting and outsourced teams to streamline and accelerate medical record retrieval. We provide research and free resources to help organizations who need to collect records. When our clients are comfortable with the process we provide outsourced teams to do the work of implementing a superior record collection process. You can count on us for results and cost savings.
Whether you have thousands of requests to add at a time or one, Telegenisys MRR records portal is capable of data uploads and integration. Every case is assigned a collection case specialist who takes responsibility for the progress of every request with daily updates to ensure that followup is on time and delivery is on schedule. Unlike other providers we provide an estimated collection data and update it with every contact. Regardless of the deadlines that drive our clients they are assured of our best estimate at all times. With integration to the National Provider Index our database delivers instant data on 5.4 Million medical providers. From request intake to record delivery the process is closely managed, planned and delivers the service excellence we strive to deliver.
What is medical record retrieval and what use cases does Telegenisys support?
Medical record retrieval service fetches records from care providing facilities to clients and their representatives. We collect records for pharmaceutical companies doing clinical trials, for lawyers, insurance companies. We use the HiTech services and the traditional process depending on what process the facility employs. We are geared to guard against modern threats to personal information.
Types of use cases we cater to
Medical Record Retrieval for Law Firms / lawyers
Outsourcing your record retrieval process significantly reduces the time spent by your staff for this activity. Our record retrieval process is specially designed to support billing retrieval and our follow through chronology services ensure that you have all the information required to improve client outcomes.
APS Retrieval for Life Insurance Companies
We are one of a few companies who offer medical record sufficiency tests. This helps us develop more complete medical risk data and ensures that underwriter questions are answered. When combined with chronological index/sort services we ensure that underwriters have the information organized for quick decisions. Our follow through APS summaries can be customized and integrated with out record organization. This unifies the services so that a complete underwriting support package can be customized to client needs
Complete Medical Record Retrieval for Pharmaceutical and Research
Our pharma and research records retrieval process analyses each data recorded, which includes all kinds of information from educational backgrounds to the latest radiology films to ensure sufficient data is available in your records for research. It also detects any gaps or missing information in detail and presents it to you for amendment.
Retrieval for HEDIS Audit Support
Telegenisys HEDIS solution helps health plans assess the quality of care and service rapidly. Telegenisys records portal allows for multiple cases to be retrieved simultaneously to meet the audit timeframe. Save time and money while collecting multiple sets of records for the same patient.
As charts are retrieved are accessible from the Telegenisys HIPAA cloud. Telegenisys can provide case level abstracts to further speed up audits.
Retrieval for Patients – Patient Intake and Updates
Telegenisys has developed an entirely customized workflow for healthcare retrievals. From “While You Wait” retrievals when patients are waiting in the office to doctor to doctor expedited retrieval we can get the records to meet your timelines without losing them in the fax machine or having them wait for filing. Our records are electronically delivered so they can be used immediately. Our follow through services include record organization so records can be reviewed immediately and medical summaries to help healthcare professionals provide for faster data use.
Request our medical record retrieval document set. You get following documents for free:
- 10 Advantages of Medical records retrieval service
- Record types with protected health information
Eliminate tedious medical records retrieval effort by your staff and reduce the need to work with medical providers individually.